IT Support Admin

Aunt Bertha, a Public Benefit Corp. ยท Austin, TX

Other
Health & Well-Being
Public Infrastructure
Partners & Advocates
Posted 1 month ago

Excel
Security
Python
iOS Development
ExpressJS
Featured Job

Our Mission: To connect all people in need and the programs that serve them (with dignity and ease).
 
Aunt Bertha picks up where Uncle Sam leaves off by making it easy to find and apply for government and charitable social service programs. By organizing the world's human service program information, we make it easy for people in need and the people who help them to find help in seconds on https://findhelp.org.
 
We are looking for people who are driven to make the world a drastically better place and want to join our small group of thoughtful, committed citizens because they believe, as Margaret Mead said, "Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever has."
 
Our employees are aligned around this mission. That's why it is a requirement of our application process that you include a cover letter detailing how Aunt Bertha’s mission speaks to you. 
 
Please note: If our mission doesn't strike a chord with you that is OK. But please consider not applying. We are seeking people who come on fire after learning about what we do.
 
Our team’s purpose is to provide world class technical support and advice to a growing company with a great corporate culture and a mission-driven purpose.
 
Our growing employee base needs driven and innovative IT engineers to provide world class technical support. We seek self starters who can identify solutions to problems and we give you the freedom to execute your solution. If you possess the aptitude to learn new technologies and are not afraid to roll up your sleeves to get to work, then this is the position for you.

Responsibilities

    • Create new accounts, provision hardware and software for a growing user base.
    • Manage Help Desk tickets in a timely manner.
    • Manage system configurations, ensuring network and data security.
    • Maintain hardware inventory and third party software licensing.

Requirements

    • Strong analytical and problem-solving technical and software skills.
    • Excellent interpersonal and communication skills.
    • Demostrable organizational and time management skills.
    • Proficiency with troubleshooting Mac, Windows, Chrome OS, iOS and Android devices.

Strongly Preferred Qualities

      • Problem solving and adaptability. In IT, every day is a new challenge. User roles change, software is updated and exploits are uncovered. 
      • Broad range of technical competencies. Specific areas of focus include administering the security and management of our infrastructure, communication systems, and office hardware, including both macOS and Windows systems. The ability to troubleshoot a variety of different devices and context switch between them simultaneously is greatly needed.
      • Attention to detail. When it comes to projects involving system configurations, patch management and account security, the details are everything. Mistakes happen but cursory checks are never enough.
 

The following is simply desired or a nice-to-have, but not a requirement:

    • Experience with software patch management, basic network administration.
    • Understanding technologies related to business continuity such as system imaging, backups and server clustering.
    • Experience administering services like Google Workspace (formerly G Suite), Jamf, LastPass, Atlassian Jira, and Zendesk.
    • Python programming or Bash scripting.
Aunt Bertha is proud to be an Equal Opportunity Employer. We are building a company whose employees understand our users, through their own lived experiences. This means we strive to hire employees that are diverse by race, gender, gender identity, gender expression, age, religion, sexual orientation, physical abilities, veteran status and socio-economic upbringing.

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