Operations Tech Lead
U.S. Digital Response · Remote (US only)
The Operations Tech Lead position will help USDR scale its internal operations and the systems and infrastructure that let us nimbly and efficiently respond to the needs of our government partners. You’ll get to explore the cutting edge of no-code/low-code tools to extend and improve systems that include:
- Tracking government requests for support from initial intake through project work to completion
- Organizing and sharing knowledge gleaned from these projects to support future projects and share our knowledge with governments solving similar problems
- Onboarding and supporting volunteers throughout their USDR journey (automatic onboarding, managing access to helpful resources, automatic check-ins throughout the project, collecting post-project insights, etc)
- Developing the systems and processes necessary to operate efficiently as a standalone organization (e.g. automating finance-related tasks)
We have systems in place today that work reasonably well for many of these needs, but we are a responsive, dynamic organization that values experimentation and exploring new ideas. We are constantly thinking of new ways to support our partners better, track and learn from our work, and support operations at our scale. For example, how can we more effectively synthesize insights from hundreds of projects or create communities of practice that support our government partners even after the initial work is completed?
The ideal candidate has experience designing operational processes at rapidly growing organizations and then implementing them through a mix of automation and procedures. This person will need a solid programming background and comfort with (or keen interest in learning about and building with) low-code/no-code tools, and a passion for thinking through complex systems to find the simplest solutions adapted to the current scale of need.
The ideal candidate will have excellent leadership, prioritization, and communication skills, respond quickly and cheerfully to changing conditions, and be grounded in the importance of the work. We’re looking for someone who is a team player and willing to jump in on tasks of any size.
We aim to be a supportive community where anyone can thrive and find a balance between working hard to make a difference and taking care of themselves in difficult times.
In this role, you will:
- Work with program and team leads to design and implement new operational processes to make USDR work more efficiently and effectively.
- Jump in to debug and fix workflows when they hit snags.
- Own the vendor relationship with the vendor responsible for our IT support.
- Partner with our engineering team when more complex code-ful solutions are necessary for our workflows.
A typical day in this role might see you doing one or more of these kinds of things:
- Working to implement a new process in Airtable and Zapier to support our government outreach efforts
- Partnering with our volunteers team lead to redesign the volunteer onboarding and Slack experience to help volunteers be more productive on day 1
- Pushing back on an overly complex suggestion and coming up with a simpler, better solution for how to accomplish a common task
An ideal candidate would be someone with:
- Experience as a technical program manager or a similar background that mixes technical and process/operational thinking.
- Some coding experience. While writing code is not the primary activity of this role, our infrastructure is powered by a mix of low-code tools and custom code. The ability to make modifications to code and understand when code-ful vs low-code solutions are appropriate is important, as is the ability to partner closely with engineers.
- A good sense for thinking about how to build systems that minimize complexity and ongoing operational burden and make good tradeoffs between making something automatic vs designing a human process vs deciding something isn’t really worth worrying about.
- Experience leading teams and projects as you will work with cross-functional stakeholders to support their needs. However, experience as a manager is not required, as this is not intended to be a people management role.
- A desire to understand the nature of the work happening across all teams at USDR and use that to define which processes are particularly important.
- A strong sense of responsibility, keen analytical and problem-solving skills, the ability to manage complex projects and multi-task with excellent organization skills, and a joy at getting the details right.
- Sound judgment, demonstrated ability in providing high integrity leadership, and capable of making smart decisions in the face of ambiguity and imperfect information.
- Experience in building diverse networks, partnerships, and long-term collaborative working relationships, and someone who is comfortable thinking outside the box and finding amicable solutions to reach end goals.
- Comfort with a fast-paced environment and changing requirements.
- Excellent verbal and written communication skills.
- Applications will be accepted and reviewed on a rolling basis, but we will prioritize applications received by May 6th. USDR will conduct an application and resume review, followed by a series of interviews with various members of USDR's staff and executive team.
What you’ll get
- A competitive salary, consistent with similar roles in other tech non-profits in the Bay Area where USDR is headquartered. The annual salary range for this role is $150,000-$180,000, depending on experience.
- Full health, dental and vision benefits (USDR pays 100% of the cost for our employees and 80% of the cost for their dependents).
- 401K with a matching contribution of up to 3 percent of your pay with $1 for each dollar you contribute and for more than 3 percent and up to 5 percent of your pay with $0.50 for each dollar you contribute.
- A flexible time-off policy for vacation and sick time along with the observance of federal holidays and shared organization-wide wellness days.
- An equipment reimbursement for the purchase of a computer and peripheral devices of up to $2,000 along with a Work from Home allowance of $100 each month to support employees as they navigate working from home.
- A discretionary budget of $500 per year per employee for learning and development along with an organization-wide L&D budget to support individuals and teams with work-related learning and development expenses
- A supportive community where everyone can thrive and find a balance between working hard to make a difference and taking care of themselves. This means that we are committed to a fully remote work environment (for US-based employees) along with flexible schedules and time off policies that work with your life.