UX Research Lead

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Castlight Health · San Francisco, CA

Design + UX
Health & Well-Being
Posted 4 days ago

User Experience Design (UX)
Project Management
Product Management
Machine Learning




·        Changing healthcare is a team sport

·        Teamwork requires respect

·        Direct feedback is a gift that improves us

·        Diversity makes us stronger

·        We take care of ourselves and each other

·        We put our mission first

·        We are here to transform healthcare

·        We tackle complex problems with curiosity, passion, and ambition

·        We bring our best every day

·        We learn and grow together

·        Done well is better than perfect

·        We accelerate execution and learning

·        We are empowered to take action

·        We own the outcome

·        We win together



  • Develop a user research agenda for your areas and shape the prioritization of research within those areas
  • Work on fast-paced projects, requiring attention to detail, working within constrained timelines, and strong collaboration with cross-functional teams (product designers, user researchers, technical writers, product managers, and engineering) throughout the planning and development life cycle
  • Develop and execute user research studies using appropriate quantitative and qualitative methods to produce tactical, strategic, actionable, and durable insights that inform design and development
  • Lead analyses that triangulate telemetry and qualitative data, developing mixed methods approaches to understanding our users
  • Influence decision-making through effective presentation of findings, including the creation of customer-centered narratives to frame problems and highlight the business value of potential solutions
  • Develop and share expertise related to how people create, share, manage, and utilize data visualizations, dashboards, machine learning models, and advanced analytics within organizations
  • Be a strategic partner with your leadership team and key executives across the business to help shape long-term vision by identifying and advocating for opportunities to delight and better serve our customers through new features, strategic directions, and user experience improvements
  • Build and shape our user research team’s tools and practices to scale our impact and create durable insights across the organization


  • You are Educated in a Relevant Field
  • 3+ years’ work experience conducting user research plus a strong history of shipping software products…
  • Demonstrated ability to plan, design, execute, and communicate both strategic and tactical research engagements, structure and lead internal and external workshops, and analyze the outcomes to provide insight for stakeholders
  • Excellent project management, communication, and presentation skills
  • You are curious about technology and can dive into complex or unfamiliar topics
  • Deep knowledge of best practices for UX design principles, and expert understanding of user research methodologies (both qualitative and quantitative)
  • Hands-on experience analyzing data and using analytic software products or relevant programming languages
  • You love understanding data, patterns, trends
  • You thrive in a remote and collaborative environment and have experience working with multidisciplinary or cross-functional agile teams (e.g. design, product management, engineering)
  • You have great communication and interpersonal skills
  • You can clearly communicate ideas, effectively present research insights as compelling narratives to a variety of audiences, and generate persuasive written and multimedia reports
  • Proven track record influencing product direction and strategy with actionable insights

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