UX Research Lead
Castlight Health · San Francisco, CA
Design + UX
Health & Well-Being
Posted 4 days ago
Excel
User Experience Design (UX)
Project Management
Product Management
Machine Learning
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ONE TEAM |
ON A MISSION |
MAKING THINGS HAPPEN |
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· Changing healthcare is a team sport · Teamwork requires respect · Direct feedback is a gift that improves us · Diversity makes us stronger · We take care of ourselves and each other |
· We put our mission first · We are here to transform healthcare · We tackle complex problems with curiosity, passion, and ambition · We bring our best every day · We learn and grow together |
· Done well is better than perfect · We accelerate execution and learning · We are empowered to take action · We own the outcome · We win together |
ROLES & RESPONSIBILITIES
- Develop a user research agenda for your areas and shape the prioritization of research within those areas
- Work on fast-paced projects, requiring attention to detail, working within constrained timelines, and strong collaboration with cross-functional teams (product designers, user researchers, technical writers, product managers, and engineering) throughout the planning and development life cycle
- Develop and execute user research studies using appropriate quantitative and qualitative methods to produce tactical, strategic, actionable, and durable insights that inform design and development
- Lead analyses that triangulate telemetry and qualitative data, developing mixed methods approaches to understanding our users
- Influence decision-making through effective presentation of findings, including the creation of customer-centered narratives to frame problems and highlight the business value of potential solutions
- Develop and share expertise related to how people create, share, manage, and utilize data visualizations, dashboards, machine learning models, and advanced analytics within organizations
- Be a strategic partner with your leadership team and key executives across the business to help shape long-term vision by identifying and advocating for opportunities to delight and better serve our customers through new features, strategic directions, and user experience improvements
- Build and shape our user research team’s tools and practices to scale our impact and create durable insights across the organization
QUALIFICATIONS
- You are Educated in a Relevant Field
- 3+ years’ work experience conducting user research plus a strong history of shipping software products…
- Demonstrated ability to plan, design, execute, and communicate both strategic and tactical research engagements, structure and lead internal and external workshops, and analyze the outcomes to provide insight for stakeholders
- Excellent project management, communication, and presentation skills
- You are curious about technology and can dive into complex or unfamiliar topics
- Deep knowledge of best practices for UX design principles, and expert understanding of user research methodologies (both qualitative and quantitative)
- Hands-on experience analyzing data and using analytic software products or relevant programming languages
- You love understanding data, patterns, trends
- You thrive in a remote and collaborative environment and have experience working with multidisciplinary or cross-functional agile teams (e.g. design, product management, engineering)
- You have great communication and interpersonal skills
- You can clearly communicate ideas, effectively present research insights as compelling narratives to a variety of audiences, and generate persuasive written and multimedia reports
- Proven track record influencing product direction and strategy with actionable insights
