Digital Product Manager
Year Up · Remote (USA)
About the job
The Digital Product Manager is responsible for leading an agile team to solve defined problems and transform key business opportunities into reality. This includes overseeing and creating structure for an agile team; from developing a shared understanding of the business context, defining current and to-be user journeys, facilitating technical solution discussions, and establishing the vision for what is prototyped and developed. You are an expert in writing agile user stories that deliver incremental value. You craft product roadmaps and epics that reflect the needs of your users and best practices of the Business Lead, UX Designer, and Technical Architect. You will develop testing, change management, and implementation plans with support from agile and product experts. To continuously deliver value and improve product outcomes, you will monitor adoption post-launch, establish pipelines for user feedback management, and ensure a successful transition into ongoing operations. You are at the helm of the agile team, steering and connecting the scrum master, digital experience designers, architects, developers, QA resources, and business leaders.
To be successful in this role, you are a cross-functional leader possessing strategic thinking, planning, prioritization, delegation, and communication skills with a foundation in product/software development. You’re someone who thrives in creating clarity and structure for your team and stakeholders while balancing the iterative nature of Agile. You are comfortable working with and across teams, communicating requirements, project and organizational change management, and business priorities. Additionally, the Digital Product Manager will model best practices and standards for agile and design thinking, principles, and techniques.
The Digital Product Manager will also have the opportunity to interact with students as a mentor, group facilitator, and advocate, participating in building a positive educational environment.
NOTE: We are only open to candidates living in any of the states in which Year Up operates https://www.yearup.org/locations.
Product Growth Planning
- Build and maintain product roadmaps that reflect defined business goals, user feedback, development complexity, change management, and planned innovation sprints
- Ensure appropriate structures are put in place to regularly elicit user feedback and synthesize results for prioritization
- Participate in business and user research to establish new key product opportunities
- Prioritize the most impactful and valuable opportunities and establish cross-functional alignment
- Be an advocate for digital transformation, promoting cross-functional focus on design thinking and user experience
- Lead agile team utilizing agile framework to deliver prioritized product initiatives
- Own and maintain product backlog by evaluating daily inputs from key stakeholders and agile team
- Cultivate agile team culture of transparency, collaboration, iteration, and knowledge sharing
- Develop processes to monitor, track, and communicate product performance and achievements
- Define business process, design, and development milestones to help plan releases
- Ensure clear agile team member processes and hand-offs
- Support development team to ensure best practices are established for solution development and review prior to build
- Support development team to ensure best practices are established for build and code review prior to release
- Facilitate agile team and stakeholder discussions for change management activities including communication, training, and testing plans
- Oversee and empower scrum master to spearhead scrum ceremonies and day-to-day activities
- Manage changes to the project scope, project schedule, and project costs/budget
- Manage project risk and escalated issues through stakeholder engagement and sponsors
- Work with business owners to define measurable KPIs to determine success of product initiatives
- Own and execute product release plan in coordination with the Director of Enterprise Digital Portfolios
- Ensure effective handoff to IT Infrastructure and Support Services for ongoing maintenance and support
- Ensure all team members have clear workstream goals and accountabilities
- May direct the activities of on-site and off-site consultants
- Other duties as assigned
Site Team/Learning Community Member
- Serve as a coach/mentor for a small number of current students
- Join and sometimes facilitate weekly group sessions with students
- Participate in staff meetings and trainings
- 3 to 5 years experience in digital experience, product management, leading scrum/agile, business systems analysis, project management, or IT solution design
- Hands-on implementation and delivery experience, with 2+ years as a scrum master/product manager
- Working knowledge of agile delivery methodology with experience using Agile backlog management tool(s), preferably JIRA
- Experience with Salesforce preferred
- Experience working with a cross-functional and geographically dispersed team in a matrixed environment
- Strong skills in presentation, communication, and senior leadership engagements
- Vendor management and solution design experience preferred
- Certification in one or more of the following: PMI/PMP/Scrum/Agile a plus
- Experience with non-profits a plus
- Ability and willingness to travel up to 10%
- A passion for working with young adults, an unshakable belief in their potential, and a strong commitment to the mission of Year Up
- Commitment to diversity and inclusion
Compensation & Benefits
- Salary: Competitive and commensurate with relevant experience and skills.
- Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.
- Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.
- Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year)
** This is an exempt role (paid on a salaried basis). **
Year Up is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country—a gap that Year Up is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up’s intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up has directly served more than 35,000 young adults since its founding in 2000. Year Up's nationwide presence includes Arizona, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington.
Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.
Commitment To Diversity
Year Up actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to our young adults as we work to close the Opportunity Divide. We are deeply dedicated to creating and maintaining an inclusive and supportive work environment. Learn more about our commitment to diversity: http://www.yearup.org/about-us/careers/commitment-to-diversity/
As an equal opportunity employer, Year Up is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.
Please submit a thoughtful cover letter and resume through our website.
Note that applications without a cover letter will not be considered. We respectfully request no phone calls.
To ensure the safety of our young adults, staff, and families as we return to in-person work, Year Up requires that all staff be fully vaccinated against COVID-19, unless someone qualifies for an exception. Subject to reasonable accommodations for individuals with medical conditions or sincerely held religious beliefs that prevent them from being vaccinated. Face masks and physical distancing are also required in Year Up spaces.