Senior Salesforce Administrator

The WNET Group ยท New York, NY

Public Service & Civic Engagement
$77000 - $95000 Per Year
Posted 3 weeks ago

Project Management
Featured Job

The Senior Salesforce Administrator is a key role in Development Operations and supports WNET’s Salesforce CRM ongoing functionality, serving as the primary system administrator for the Salesforce CRM and other Salesforce platforms such as Service Cloud, Experience Cloud and Marketing Cloud.  The Senior Salesforce Administrator manages and oversees all basic administrative functions including user account maintenance, workflows, and other routine tasks.  The Administrator is responsible for executing on the day-to-day configuration, support, maintenance, and improvement of the CRM.  

Key responsibilities include:
•    Serve as the primary system administrator for the Salesforce CRM;
•    Manage all basic administrative functions including user account maintenance, workflows and other routine tasks;  
•    Create Salesforce reports and dashboard types; 
•    Coordinate the evaluation, scope and completion of new development requests; create custom objects and workflows when required;
•    Manage data feeds and other integrations; monitor data quality and integrity;
•    Work with leaders/managers to establish processes to support administrative, development and change management activities; 
•    Complete regular internal system audits and prepare for upgrades when required; 
•    Assist in training of new users, and grow the skill set across the organization;
•    Maintain a current understanding of seasonal Salesforce releases, communicating about enhancements and suggesting ways for the organization to leverage them;
•    Evaluate and integrate with Salesforce CRM third-party applications;
•    Collaborate and work across multiple teams to define functional requirements and implement end-to-end Salesforce solutions;
•    Additional duties as assigned.

Qualified candidates will have strong customer service orientation; the ability to communicate clearly and concisely as well as to convey ideas in both technical and user-friendly language; excellent analytical, mathematical, and creative problem-solving skills and demonstrated project management skills.  

Additional qualifications include:
•    Minimum of three (3) years of experience as a Salesforce administrator; 
•    Proficiency with the platform and ability to build custom apps and objects, formula fields, use of declarative tools, workflows, custom views, and other content of intermediate complexity;
•    Experience with API integrations;
•    Strong understanding of best practices and functionality; knowledge of nonprofit processes preferred;
•    Ability to design and implement new processes and facilitate user adoption;
•    Ability to prioritize, be results oriented, self-motivated, and proactively problem solve;

Candidates with Admin. certifications, Sales Cloud, Service Cloud and/or Developer certifications are preferred.

The WNET Group
825 Eighth Avenue
New York, NY 10019-7435

The WNET Group believes that diversity is about learning from others who are not the same, and that differences such as race, ethnicity, gender, sexual orientation, socioeconomic status, age, physical abilities, religious beliefs, political beliefs, and other statutorily protected characteristics or other ideologies can enhance the work we do in public media. We believe that as a diverse and inclusive organization, recognizing the unique and multiple perspectives of our employees, we can better fulfill our mission. As a public media institution, our message is enhanced by our diverse workforce where everyone is empowered to make a difference.

WNET is an Equal Opportunity/Affirmative Action Employer that does not discriminate on the basis of actual or perceived race, religion, creed, color, age, national origin, alienage or citizenship status, gender, gender identity or expression, sexual orientation, disability, pregnancy or pregnancy related condition, marital and partnership status, familial status, arrest or conviction record, union membership, status as a victim of domestic violence, stalking or sex offense, unemployment status, caregiver status, credit history, salary history, military status, predisposing genetic characteristics, an employee's or an employee's dependent's sexual and reproductive health decisions, as well as all other classifications protected by applicable laws.

The WNET Group offers competitive salaries, excellent benefits, and a supportive working environment.  Salary ranges are based on benchmarked nonprofit and industry related data provided by an outside consulting firm and are commensurate with skills and experience. The hiring salary range for this position is $77,000.00 - $95,000.00.  Internal equity considerations will be reviewed before making a final offer.


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