Staff UX Designer
Code for America · San Francisco, CA/Remote (USA)
Code for America believes government can work for the people, by the people, in the digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions.
Our employees and active community of volunteers build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.
Code for America is looking for a talented Staff Designer who will help the organization build products and digital services that transform the way government delivers services to communities in need.
About the Role:
The Design team at Code for America is building a radically better future, starting today. We believe design can create the conditions for generational, systemic change while also delivering immediate material value to communities. We design with, not for, impacted communities, and we believe that good design serves everyone with respect. In this role, you’ll be leading a talented design team working towards this vision together. You can read more about our design principles here.
You will report to a Design Manager, and work alongside other designers, and Engineering, Product, Data Science, Qualitative Research, and Client Success departments. You will contribute to team culture, and define best practices for doing design with respect and dignity.
In this position you will:
- Improve the end to end user experience across our tax benefits portfolio.
- Identify interaction patterns, standards, and style guides that unify design across Code for America’s programs and products.
- Partner closely with engineering, product, and program teams to find elegant but practical solutions to design challenges.
- Work with researchers to plan and run design research and usability tests to evaluate your designs.
- Advocate for design by sharing work and presenting cross functionally, clearly articulating the rationale behind your design decisions.
- Set the vision for the user experience and create the space for others to collaborate.
- Engage with clients, tax preparers, government agencies, and community partners to understand the tax landscape and envision new ways of serving those most in need.
- Inspire the entire design team and cross functional partners, clients, government stakeholders and external network.
- Mentor more junior designers and communicate the value of design to stakeholders and cross-functional partners.
- You have 6+ years of experience in product, interaction, or user experience.
- A portfolio of relevant design work with strong examples of your work, your design process, and your role
- Familiarity with common industry design and collaboration tools such as Figma, Sketch, Adobe Creative Suite, Mural, Trello, Github, etc.
- Familiarity with agile, iterative software development practices
- Experience working with engineers and product managers on design systems/ library related projects
- Ability to work collaboratively within a multidisciplinary team
- Able to manage multiple high-priority initiatives, including early-stage product strategy as well as delivery of tactical and incremental design improvements
- Ability to collaborate and facilitate design discussion in a remote working environment
- Experience mentoring designers and communicating the value of design to stakeholders and cross-functional partners.
It’s a bonus if you have:
- Personal experience with or professional experience working within the criminal-legal system, social safety net or other mission-relevant government services.
- Experience in civic service design, civic tech, or social impact design in the public sector.
- Leadership experience with diversity, equity and inclusion initiatives
- Experience with both product development/digital delivery and design agency models
- Fluency in one or more languages other than English
What you’ll get:
- Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage
- 401k plan with matching funds
- A collaborative, hardworking and fun environment
- Leadership and teammates who value Equity, Inclusion, and Diversity
- Professional development includes bi annual 360 review process and $1000 annual budget
- A manager and org-wide structure that supports and enables professional development
- Compensation: Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion, we extend this to our hiring process. This role at this level is ranged from ($128,945 - $157,850) in yearly salary. As a part of our equitable hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires. That target for this role is $157,850. These ranges and the target are for the San Francisco/ Bay Area market and subject to adjustment for cost of living differentials. The largest cost of living adjustment is 15%.
Equal Employment Opportunity:
Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
Code for America reached a voluntary recognition agreement with Code for America Workers United, affiliated with OPEIU (Office Professional Employees International Union, Local 1010), effective on October 22, 2021. We are currently engaged in negotiations towards our first collective bargaining agreement.