Management and Program Analyst (Design)

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The Lab at OPM · Remote (USA)

Data + Analytics
Partners & Advocates
$116,393 - $183,500 Per Year
Posted 2 weeks ago



  • Contribute as part of a multi-disciplinary team comprised of subject matter experts, service designers, visual designers, communication designers, and more under tight timelines.
  • Lead and contribute to the delivery of complex design projects, driving collaborative and positive team dynamics.
  • Scope and execute design research that helps federal programs better understand stakeholder needs to inform improved government products, services, policies, and processes.
  • Identify opportunities to introduce change and/or scale successful design efforts within organizations.
  • Collaborate with other designers to create and deliver immersive working sessions that engage and empower leaders to act strategically, leveraging experience in participatory design and co-design.
  • Manage multiple stakeholders' needs both effectively and holistically.
  • Communicate research findings through a variety of formats (such as insights, reports, stories, and more) to maximize relevance and impact.



Conditions of Employment


  • Must be a U.S. Citizen or National
  • Males born after 12-31-59 must be registered for Selective Service
  • Suitable for Federal employment, determined by a background investigation
  • May be required to successfully complete a probationary period
  • Complete the initial online assessment and USAHire Assessment, if required
  • This position is eligible for inclusion in the bargaining unit.
    • if the duty station is finalized in the Washington, DC metropolitan area, employees in this position will be represented by the American Federation of Government Employees (AFGE) Local 32. (BU Code - 2286)
    • if the duty station is finalized outside of the Washington, DC metropolitan area, this position will not be represented by a bargaining unit. (BU Code - 7777)



For the GS 14: You must have at least one full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the Federal Government GS-13 grade level or pay band that demonstrates experience in ALL of the following:
a. Providing Human-Centered Design (HCD) services to external customers through project-based work; and
b. Contributing as an expert designer on teams comprised of expert designers working on multiple design projects; and
c. Scoping, planning, and leading complex design projects that cover multiple phases of the design process (such as research, synthesis, and prototyping) and that last several months or more (rather than several days or weeks);and
d. Planning and delivering workshops and other interactive experiences that engage a wide variety of stakeholders in the co-design process.

You must meet all qualification and eligibility requirements by the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


This job does not have an education qualification requirement.


Additional information

To address questions about the application process and requirements, The Lab at OPM will offer several optional "office hours" sessions during the application period for this position. More details about the timing of those sessions and how to participate can be found here:

Relocation expenses will not be paid.Current OPM employees may qualify as an exception.

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency-Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency-Based Assessments if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:

Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 80 or above based on the competencies listed above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit:

This job opportunity announcement may be used to fill additional similar vacancies across OPM.

If you are a veteran and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility.
If you are a veteran and you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference click here.

Males born after 12-31-59 must be registered or exempt from Selective Service (see

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