Product Manager / User Researcher
Free Law Project · Remote (USA)
We are hiring a Product Manager/User Researcher to build the first Open eFiling System.
For years, courts have used closed, proprietary filing systems that stymie the public’s right to judicial transparency. Such systems serve nobody well. They erect paywalls between the public and the courts while poorly serving the needs of court staff. To combat this and finally break this anti-democratic pattern, we are developing and launching an Open eFiling System that better serves the public and the courts.
To begin this process, we are hiring a Project Manager/User Researcher. In this role, the successful candidate will spend the next year developing partnerships with courts and the public and working to understand their needs. This will be completed via discovery interviews, contextual inquiry, surveys, and other methods, as deemed appropriate by the successful candidate.
As this researcher works, they will publish their findings via our website as a series of blog posts or formal reference papers.
Next, as the needs analysis solidifies, the successful candidate will shift their work to system design, using approaches such as paper prototypes, low-res prototypes, and wireframes. At this stage, the user researcher will team up with developers to create a prototype of the system, iteratively refining the prototype based on continuous user research. In addition, the person in this role will be called upon to help guide the design of our existing systems, CourtListener.com, Bots.law, and RECAP.
They will work closely with the Executive Director and Advisory Committee to ensure that the project is on track. They will also work with the Director of Philanthropy on reporting to funders and identifying additional sources of funding.
This role will involve travel to the courts we are partnering with, though we do not envision that travel happening on weekends or particularly frequently, unless desired by the candidate.
The top priorities of this position are to:
- Manage and execute all aspects of the development of the project
- Identify and act as frontline support to assist in the onboarding of courts
- Speak about this project at conferences and webinars
- Ability to clearly communicate findings and insights to stakeholders
- Conduct user research to understand needs, motivations, behaviors, and pain points
- Create wireframes, prototypes, user flows, and mock-ups to effectively communicate design ideas
- Use both quantitative and qualitative research to measure and improve designs
- Develop case studies that tell compelling stories about courts and their experience using our docketing system
Experience, Skills & Knowledge
- Comfortable working collaboratively and independently in a fast-paced, dynamic environment
- Knowledgeable and have experience using qualitative and quantitative user research methods, gathering both attitudinal and behavioral data
- Experience applying the most common user research methods, including (but not limited to) usability testing, surveys, interviewing, persona creation, heuristic evaluation, and Design Thinking
- Experience creating prioritized actionable insights derived from user research and showing a path of change as a result
- Ability to apply UX research approaches throughout the product lifecycle
- Be aligned with our mission of transparency
- Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions
- Ability to effectively communicate complex technical concepts to non-technical partners
- Experience creating & sharing data visualizations that tell a clear story
- Bachelor’s degree, advanced degree, or equivalent lived experience - JD or experience working in the legal system or legal tech preferred
- Demonstrated ability to collaborate with peers, board members, and volunteers
- Experience coding is a bonus. We use Django, Python, Docker, Github Flow
- Familiar with Agile project management and how user research functions within it
- Demonstrated analytical, decision-making and problem-solving skills
- Knowledge of website architecture, interactive design principles, and web usability
- Considerable experience delivering user-centered recommendations from discovery to concept to MVP
- The base salary range for this US-based, full-time, remote, and exempt position is $80,000 - $110,000, not including variable compensation
- This is a benefits-eligible position. Free Law Project offers paid time-off, company paid holidays, SIMPLE IRA retirement program with a company elected match, and assistance with health insurance premiums
- Free Law Project is an equal opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.