Web Content Manager

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CSG Justice Center · New York, NY/Remote (USA)

Information Technology
Human Rights & Equality
Public Service & Civic Engagement
$67,900 - $98,280 Per Year
Posted 4 weeks ago

Project Management
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Who we are:

The Council of State Governments Justice Center works across the country to develop research-driven strategies to increase public safety and strengthen communities. To further this mission, we work with partners inside and outside of government to reduce crime and incarceration among youth and adults in contact with the justice system. We bring people from diverse systems and perspectives together to improve policy and practice. And we transform data and research findings into meaningful insights for decision-makers.


We're focused on three strategic goals:

  • Break the cycle of incarceration.
  • Advance health, opportunity, and equity.
  • Use data to improve safety and justice.


When you join the CSG Justice Center, you join an organization that is uniquely positioned to cultivate innovation and drive data-driven reform nationally. We have approximately 120 employees-expected to grow to about 150 by the end of this year-based in more than 20 states who have decades of experience working in and with criminal, juvenile, and Tribal justice agencies. We have provided housing, mental health, and addiction services; served as educators and in workforce development agencies; and supported victims and survivors of crime. We have served governors, state legislators, and members of Congress on both sides of the political spectrum. What binds us together is a shared commitment to our mission; to one another; to a common set of values; and to the national, bipartisan advisory board that guides our work.


Learn more about careers at the CSG Justice Center.


How you'll fit in:

The CSG Justice Center is seeking a full-time web content manager to provide expert management and coordination of communications elements of the National Reentry Resource Center (NRRC). The goal of this project is to promote evidence-based practice and advance the knowledge and practice of the reentry field. The manager will work with communications and policy team members to ensure that the NRRC website includes the most current and relevant information, is easy to navigate, and accessible to a wide range of audiences. The manager will lead a website redesign, coordinating content, defining KPIs and tracking progress, and ensuring project objectives are met successfully and on time.

What you'll do:

Specific responsibilities of the web project manager include the following:

  • Manage the process for collecting, reviewing, and adding new content to the website
  • Review and report on web metrics, providing comprehensive analysis and recommendations for future content and engagement tactics
  • Develop timelines, manage workflow, and track progress of web redesign project
  • Set targets for milestones and deliverables to ensure successful completion of the project, and plan and manage all activities to keep the project on schedule
  • Serve as a point of contact for teams across the organization, working with colleagues and contractors to resolve any issues
  • Monitor and review progress of the project and share updates with relevant stakeholders


What you'll bring:

  • Ability to interact effectively with diverse people in different contexts and foster equity and inclusion through self-awareness, cultural sensitivity, and valuing others
  • Dedication to public service with an unfailing commitment to act with civility, be nonpartisan in performing CSG Justice Center duties, and be a responsible steward of member and donor funds
  • A bachelor's degree in communications, digital media, journalism, computer science or similar areas of study
  • At least five years of project management experience leading teams on major website projects
  • Experience in WordPress (or similar content management systems)
  • Experience analyzing and reporting on Google Analytics
  • Strong communication and problem-solving skills
  • Time management and organizational skills
  • Ability to handle multiple projects within tight deadlines with utmost attention to detail
  • Technical expertise in Adobe products, Microsoft Office, Asana, IE, Safari, MAC OSX, and other software as needed
  • Reliable and secure internet/data connection and flexibility for using a personal device for internet connectivity during business travel. A cost offset is provided by CSG


How you apply:

If you're interested in helping us drive change across the country, you should upload the following elements with your application:

  1. Cover letter
  2. Resume
  3. At least three professional references

We will consider all paid and unpaid experience relative to this position, including internships, fellowships, and volunteer activities.


CSG believes that pay equity and pay transparency advance workplace fairness. Compensation will be equitable and based on experience and geography. The NYC-based salary range for this position is $67,900 - $98,280. The starting salary for this position outside of NYC may be as low as $67,900. Salary ranges are subject to change based on work location and market conditions.

Our organization offers flexibility in work arrangements, allowing for remote work or a hybrid model. Candidates residing in the NYC metropolitan area will be considered for hybrid model employment.

To learn more about careers at the CSG Justice Center, and about our comprehensive benefit offerings, including medical, dental, vision, retirement, paid time off, PSLF eligibility and more, please visit our website here.

We welcome and value diversity in our staff, including race, color, religion, sex, national origin, sexual orientation, gender identity or expression, educational attainment, disability, protected veteran status, and personal experience with the criminal justice system.

CSG is an Affirmative Action/Equal Employment Opportunity Employer. CSG participates in E-Verify.

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