Technology Specialist

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Independent Environments, Inc. · Eugene, OR

Information Technology
Human Rights & Equality
Health & Well-Being
$21 - $23 Per Hour
Posted 1 week ago

Security
JavaScript
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POSITION SUMMARY

A technology specialist is responsible for developing and maintaining the organization's technology systems infrastructure, ensuring the efficiency of computer systems to meet project deliverables, and preventing delays in business operations. The ideal Technology Specialist believes in the Vision and Values of the agency, has a broad range of skills and talents that empower wellbeing and achievement for all, and brings their own vitality to the Mission of IEI. This is an in-person position with very little remote/hybrid work.

ESSENTIAL FUNCTIONS

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

DUTIES AND RESPONSIBILITIES

  • Responsible for maintaining and supporting multiple data collection and reporting tools and processes in Google Workspace.
  • Setup, configure, and support desktops, laptops, tablets, and phones using a variety of operating systems.
  • Setup, configure, and support AV and VoIP systems and equipment
  • Maintaining and updating agency website(s) and DNS
  • Set up and manage employee accounts in multiple platforms
  • Coordinate product and service acquisition with vendors
  • Support admin staff in processing online directory changes.
  • Promote effective use of technology across the organization.
  • Train employees on technology systems, equipment and procedures
  • Perform troubleshooting, repairs, and data restoration as needed.
  • Develop and maintain a hardware inventory for the organization.
  • Participate in discussions around software and systems/process changes as the organization grows
  • Collaborate with agency leadership on data management strategy, including but not limited to document storage, form standardization, and digital file organization.
  • Engage in respectful communication.
  • Listen carefully and communicate respectfully and clearly with everyone in the work environment.
  • Communicate positively and assertively with your supervisor and coworkers.
  • Use person-first or preferred language.
  • Maintain confidentiality and support privacy at all times.
  • Include the people being supported in discussions about their own lives.
  • Promote the professionalism of the industry.
  • Model behavior that reflects IEI’s values.
  • Represent IEI in a positive manner.
  • Understand and follow agency systems, policies and procedures.
  • Complete time and attendance records (e.g. Timesheet) according to agency expectations.
  • Meet established timelines and deadlines.
  • Maintain satisfactory attendance to work shifts, staff meetings and other assigned agency functions.
  • Complete duties assigned by supervisor or designee.
  • Other duties as assigned.

Requirements:

REQUIRED QUALIFICATIONS

  • High school diploma or equivalent
  • 3 years’ experience in set-up, configuration, maintenance and support of desktops, laptops, tablets, and smart phones using a variety of operating systems and/or equivalent education
  • 3 years’ experience providing software support in data management systems/platforms and/or equivalent education
  • Ability to assist co-workers in a patient manner with navigating technological issues
  • Ability to articulate solutions to technological problems in a way that is understandable to most people
  • Ability to manage several projects simultaneously and prioritize independently
  • Ability to learn independently


PREFERRED QUALIFICATIONS

  • Experience in the field of I/DD preferred
  • Experience or familiarity with Google Admin Console and Workspace
  • Experience or familiarity with Voice over IP systems
  • Experience or familiarity with Javascript
  • Experience or familiarity with IT security procedures
  • compTIA A+ certification or equivalent
  • Familiarity with basic networking

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