Engagement Manager

Skylight · Remote (US)

Product
Health & Well-Being
Public Service & Civic Engagement
Partners & Advocates
$150,000 - $203,000 Per Year
Posted 1 week ago

Scrum
Project Management
Security
ExpressJS
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About Skylight

Skylight is a digital consultancy using design and technology to help government agencies deliver better public services.

We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world.

If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists.

The work we do matters.

About the job

At Skylight, engagement managers are responsible for driving the overall success of our client work. They draw on their expertise in areas such as agile project management practices, agile coaching at the organizational and team levels, project status and progress reporting, risk/issue management, stakeholder management, continual improvement, and contract administration in order to deliver the highest levels of client service and work.

What you’ll do

  • Translate the client’s objectives and constraints into an engagement approach that'll deliver a unique experience and impactful results in the shortest amount of time possible
  • Assemble a multi-disciplinary team of experts from a variety of sources, including Skylight and other subcontractors, to deliver the engagement
  • Manage multiple projects aimed at delivering transformation or a specific product using the appropriate methodologies (e.g., Scrum or kanban)
  • Set up the team for successful delivery by removing obstacles, coaching them on how to become more collaborative and self-organizing, and enabling the work they do rather than impose how it’s done
  • Conduct retrospectives with both the client and Skylight team to learn what is and isn’t working well, and formulate and implement improvement actions
  • Provide management- and team-level visibility into the status and health of the engagement

What we're looking for

Minimum qualifications

  • Understand how to apply agile principles to project and program management
  • Ability to understand client needs and build long-lasting, meaningful relationships with them
  • Ability to grow Skylight’s business through business development activities
  • Can cultivate team health, including establishing psychologically safe environments
  • Can ensure that each project is staffed with the appropriate level and types of personnel
  • Can ensure that teams are compliant with their contract’s terms and conditions
  • Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients)
  • Passionate about creating better public outcomes through great government services
  • A mindset and work approach that aligns with our core values
  • Ability to travel for work from time to time

Nice-to-have qualifications

  • Prior experience working in the civic tech space
  • Experience working in a remote-team environment

Don’t meet 100% of the criteria but think you can do the job? We’d love to chat anyway! We’re on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don’t check every box.

Other requirements

  • All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.
  • You must be legally authorized to work in the U.S. now and in the future without sponsorship.
  • As a government contractor, you may be required to obtain a public trust or security clearance.
  • Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute.

Position type

This is a full-time, exempt position.

Location

This is a fully remote position.

Care package

Salary

We want to give you the most competitive salary possible. After all, you deserve it! To that end, we use the results of our interview process to determine what salary is most appropriate given your current level of seniority. For an Engagement Manager at Skylight, the current salary ranges are as follows:

  • Associate Engagement Manager: $90,000–$125,000
  • Engagement Manager I: $120,000–$140,000
  • Engagement Manager II: $135,000–$160,000
  • Senior Engagement Manager: $150,000–$185,000
  • Staff Engagement Manager: $170,000–$203,000
  • Principal Engagement Manager: $180,000–$230,000

Benefits

Your well-being is important to us, so we focus on supporting you in a variety of ways:

  • Medical insurance, dental insurance, vision insurance
  • Short-term and long-term disability insurance
  • Life and AD&D insurance
  • Dependent care FSA, healthcare FSA, health savings account
  • Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
  • Paid time off, including 20 vacation days, 11 federal holidays, and flexible sick leave
  • Up to 12 weeks paid time off for all eligible new birth, adoption, or foster parents
  • Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
  • Business development / sales bonuses
  • Referral bonuses
  • Annual $2,000 allowance for professional development
  • Annual $750 allowance for tech-related purchases
  • Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
  • Dollar-for-dollar charity donation matching, up to $500 per year
  • Access up to $1,000 before payday to cover emergency expenses
  • Flexible, remote-friendly work environment
  • An environment that empowers you to unleash your superpowers for public good

Interview tips

We want you to have a great interview experience with us! Here are some tips to help you prepare for a successful interview:

  • Visit our join page to learn more about how our interview process works.
  • Check out our Career Pathways framework to learn more about the different roles within Skylight and the skills needed to do them.
  • If you’d like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at [email protected].

We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you’re authorized to work in the U.S.

We're an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

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