Principal Product Manager
Zocdoc · New York, NY
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 16 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
You impact on our Mission
As a Principal Product Manager for Zocdoc, you will play a critical role in revolutionizing healthcare by shaping product strategies that meet the needs of both providers and patients. You'll collaborate with cross-functional teams, including Sales, Data, Ops, Engineering, Design, and Product Marketing, to bring innovative features to market, driving Zocdoc’s mission forward. Your leadership and strategic vision will directly contribute to the value we deliver to our clients and the overall improvement of the healthcare experience.
You’ll enjoy this role if you are…
- Personally motivated by improving our healthcare system
- A 10X and first-principles thinker, with the ability to inspire others to think similarly
- The kind of person who thrives in ambiguity, and can always come up with “crawl/walk/run” solutions
- A collaborative leader who enjoys working closely with diverse teams, from engineering to sales, to bring a product vision to life
- Excited by the challenge of balancing short-term wins with long-term strategic goals, and able to prioritize effectively in a fast-paced environment
- Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor
Your day to day is…
- Refining and communicating a vision for how features drive better outcomes and deliver value beyond the core marketplace
- Building a deep understanding of user needs, pain points, and goals through research and collaboration with cross-functional teams
- Creating detailed product requirements and user stories that turn strategic goals into actionable tasks for Engineering and Design teams
- Regularly presenting product updates, roadmaps, and performance metrics to senior leadership, providing data-driven recommendations for future initiatives
- Building strong relationships with Sales and Operations teams to support and enhance complex operational processes
- Rolling up your sleeves and get work done, with deep complexity, and at scale
You’ll be successful in this role if you have…
- 7 - 10+ years of progressive experience in product management,, ideally with a mix of experience in both early and late-stage product environments
- Strong structured thinking and product orientation, with the ability to synthesize data into actionable insights
- An ability to break down and explain complex technical concepts to business end users
- Exceptional communication and storytelling abilities, capable of conveying complex concepts with clarity and impact to both technical and non-technical audiences
- A proactive, action-oriented mindset coupled with a willingness to dive into the details, ensuring that strategic visions are grounded in executable realities
- Extensive expertise in analytical problem-solving, with a meticulous eye for detail and a passion for data-driven decision-making
- Proficiency in Microsoft Excel and PowerPoint, with added expertise in SQL, Redshift, Amplitude, Looker, and Salesforce being highly desirable
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- In office perks including:
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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