Senior Product Manager - Infrastructure
Zocdoc · New York, NY
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 16 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
As a Senior Infrastructure Product Manager at Zocdoc, you will play a critical role in shaping and managing the products and services focused on developer experience, internal platforms, and reliability services. Your responsibilities will include identifying key infrastructure needs, gathering and integrating internal stakeholder feedback, and creating strategic roadmaps that align with our mission to deliver reliable, scalable, and efficient systems and services. By measuring and analyzing data and gathering feedback on service performance and user needs, you will drive informed product decisions and help prioritize initiatives that produce the most significant impact.
From ideation to launch, you will lead the product lifecycle, coordinating with internal stakeholders across our Technology organization to ensure that our infrastructure products and services align with both technical requirements and business objectives. By setting clear product goals and success metrics, you’ll ensure our infrastructure solutions deliver tangible value to our stakeholders, enhance system reliability and visibility, and support Zocdoc’s broader organizational goals.
You’ll enjoy this role if you are...
- Developer-Centric: Passionate about improving developer productivity and experience through robust and user-friendly infrastructure products
- Strategic and Collaborative: Skilled at building roadmaps, defining product visions, and working with cross-functional teams to bring those visions to life
- Analytical and Data-Driven: Adept at identifying and tracking KPIs, using data to drive decision-making and product enhancements
- Focused on Impact: Motivated to create infrastructure solutions that not only meet technical requirements but also deliver measurable business value and support organizational growth
- A Strong Communicator: Able to clearly articulate product strategies and roadmaps to stakeholders at all levels of the organization
Your day to day is...
- Working with stakeholders across the organization to identify key infrastructure products and services that require development or enhancement
- Conducting research and gathering feedback to understand user needs and pain points
- Collaborating with engineering managers and technical leaders to create and maintain strategic roadmaps for infrastructure products and services
- Ensuring that roadmaps are aligned with organizational goals and communicated effectively to all stakeholders
- Partnering with the Developer Platform team to enhance workflows, reduce time-to-production, and simplify the infrastructure development process
- Leading initiatives that simplify and standardize infrastructure deployments, enabling developers to focus on their core competencies
- Collecting and analyzing data to create detailed user stories, inform product decisions, and influence the prioritization of key infrastructure initiatives, ensuring alignment with user needs and business goals
- Establishing key performance indicators (KPIs) to measure the effectiveness and impact of infrastructure products and services
- Monitoring and evaluating these KPIs to ensure that products meet their success criteria, driving continuous improvement and alignment with business objectives
You’ll be successful in this role if you have…
- 5+ years of experience in Product Management, with a focus on infrastructure, developer tools, and/or site reliability engineering
- Proven track record of working closely with engineering teams to develop and maintain infrastructure products and services
- Experience in building and communicating product roadmaps, particularly in complex technical environments
- Strong understanding of cloud infrastructure, DevOps practices, and CI/CD pipelines
- Excellent communication and stakeholder management skills, with the ability to articulate complex technical concepts to non-technical audiences
- Proficiency in using data and metrics to drive decision-making and product enhancements
- Strong experience with Agile methodologies, including writing and scoping user stories, managing backlogs, and guiding products through iterative development cycles
- Bachelor’s degree in an Computer Science related discipline and/or equivalent experience in a similar role
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- In office perks including:
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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