Principal Infrastructure Product Manager
Zocdoc · New York, NY
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
As a Principal Infrastructure Product Manager at Zocdoc, you will lead the evolution and strategic direction of our Platform-as-a-Service (PaaS) offerings, including Authentication, Messaging, Access Logging, and GraphQL (GQL). Your deep expertise and leadership will drive the creation and optimization of scalable, secure, and user-friendly PaaS solutions that empower our internal teams to deliver exceptional products. You will collaborate with cross-functional stakeholders, set the strategic vision, and ensure the continuous improvement of our PaaS services, aligning them with our mission to deliver reliable, scalable, and efficient systems.
From ideation to launch, you will own the product lifecycle for PaaS services, partnering with engineering leaders, developers, and internal stakeholders to ensure our products and services align with both technical needs and business objectives. By establishing clear goals and success metrics, you’ll deliver PaaS solutions that enhance productivity, security, and system reliability, positioning Zocdoc for continued growth and innovation.
You’ll enjoy this role if you are...
- Deeply Technical: Passionate about creating and optimizing technical infrastructure solutions, with a focus on delivering scalable and robust PaaS services
- Strategically Focused: Skilled at developing product strategies and roadmaps that balance long-term vision with actionable execution steps
- Collaborative: Adept at partnering with diverse technical and non-technical teams to understand their needs and drive impactful outcomes
- Data-Driven: Experienced in using data and metrics to define and refine product success and drive continuous improvement
- User-Centric: Committed to understanding and improving the user experience through the services you manage
- Effective Communicator: Proficient at articulating complex concepts to a broad range of stakeholders, from engineers to executives
Your day to day is...
- Setting, refining, and maintaining strategic roadmaps for PaaS services, through collaboration with engineering teams and leaders
- Ensuring that roadmaps are aligned with organizational goals and communicated effectively to all stakeholders
- Collaborating with internal teams to identify pain points, requirements, and areas for innovation within the PaaS ecosystem
- Collecting and analyzing data to create detailed user stories, inform product decisions, and influence the prioritization of key infrastructure initiatives, ensuring alignment with user needs and business goals
- Establishing and tracking KPIs that measure the reliability, effectiveness, efficiency, and impact of PaaS services, using these metrics to inform continuous improvement
- Working closely with engineering teams to translate product needs into technical requirements, ensuring high-quality, scalable, and secure solutions
- Proactively identifying and addressing challenges in service adoption, performance, and user satisfaction, driving improvements that align with business objectives
You’ll be successful in this role if you have…
- 7+ years of experience in Product Management, with a strong focus on infrastructure, developer tools, or PaaS solutions
- Proven ability to lead cross-functional teams and drive complex product initiatives from ideation through launch and ongoing improvement
- Technical expertise in cloud infrastructure, authentication services, messaging systems, and modern application frameworks (e.g., GraphQL)
- Strong communication and stakeholder management skills, with a demonstrated ability to align diverse teams toward common goals
- Experience leveraging data and metrics to drive product decisions and continuous improvement
- Proficiency in Agile methodologies, including backlog management, user story development, and iterative delivery processes
- Bachelor’s degree in Computer Science or a related discipline, or equivalent experience in a similar role
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- In office perks including:
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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