Solutions Architect

Mark43 · Washington, DC

Engineering Partners & Advocates Public Service & Civic Engagement Posted 4 weeks ago Claim this company

Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

The Solutions Architect plays an important role on our Sales team. This role requires close collaboration with a number of different internal teams at Mark43. Overall, our solutions architect will serve at the crossroads of many teams and be the glue that holds different stakeholders together as we continue to launch our product with public safety agencies around the world. To be successful in this role, we expect our solutions architect to establish personal rapport with potential and actual customers, vendors, and other persons, which will allow for a deep understanding of technical requirements that will ensure the success of our product deployments to public safety agencies. This is a fully remote position with travel expectations.

Teams You Can Expect To Work Closely With

Business Development

  • Working together to respond to proposals in an effort to convert clients to in-person demos
  • Becoming an expert on specific technical considerations in regards to RFP requirements


  • Attending in-person demos and assisting in qualifying, demonstrating, and communicating the Mark43 platform's technical value proposition to new customers
  • Providing support to Account Executives and SDR's

Tech Services

  • Gathering technical requirements necessary for successful migrations and integrations for new departments we work with


  • Helping manage and execute new deployments and mitigating technical concerns as they arise from communications with our clients

Engineering and Product

  • Understanding and communicating the product roadmap to current and future customers
  • Inform the roadmap going forward

What We Expect From You

  • BA/BS degree in Computer Science, Information Systems, or related technical field or equivalent practical experience
  • 5+ years of enterprise software sales experience and the benefits
  • Experience selling to Government and Public Safety Clients (ideally CAD/RMS)
  • Excellent technical writing skills and basic familiarity with the government procurement process (RFP/I/Q)
  • The ability to communicate technical information to non-technical audiences
  • Ability to run and structure in-depth product demonstrations
  • Self-motivated and detail-oriented, able to work autonomously
  • Ability to travel 25-50% with Account Executives to communicate technical value proposition
  • An understanding of the product lifecycle, from requirements gathering all the way to maintenance support

What You Can Expect From Us

  • Opportunities for career growth in an environment where your achievements will be celebrated
  • Building mission critical and socially responsible software to enable first responders to better serve their communities
  • Work in a fast-paced, collaborative team environment with intelligent and humble coworkers
  • A team that respects and embraces your ideas and expertise
  • A high degree of freedom and autonomy in building the best possible solutions to suit our unique business challenges
  • Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain
  • A workplace dedicated to supporting and bettering public safety and government agencies

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