Business Systems Analyst

SF Marin Food Bank · San Francisco, CA

Data + Analytics Food & Agriculture Posted 2 weeks ago

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Are you a skilled professional who believes in lending your skills to end hunger during these unprecedented times? If so, consider being a Business Systems Analyst for the San Francisco-Marin Food Bank.

The San Francisco-Marin Food Bank is comprised of a dedicated team of approximately 150 staff working collaboratively to provide close to 50 million pounds of food to over 210,000 people in the Bay Area – a region where 1 in 4 people are at risk of hunger. Join our friendly, collaborative and hardworking Programs team. We are currently looking for a Business Systems Analyst to help with sustaining a program, that delivers against the organizations mission to end hunger. See the job description below and apply today if you would like to join us in our mission to end hunger.

POSITION PURPOSE

The San Francisco Marin Food Bank is seeking a full-time, highly motivated individual for the position of Business Systems Analyst. This position will be participating in the implementation of the Customer Relationship Management (CRM) system which will be the primary platform for managing Food Bank agencies and participants, and post-launch will be responsible for ongoing administration and support of the CRM and related systems.

The position requires technical experience, a strong understanding of database architecture, and familiarity with translating business processes into application workflows. The analyst will support various departments within the Programs team, and act as a liaison between functional teams, the IT department, and external vendors as needed to manage emerging business needs and projects. The analyst ensures the integrity of the database structure and the integration points with other applications while promoting good data hygiene by ensuring best practices are followed. In addition, this role creates reports, dashboards, ad-hoc queries, and documentation, and also provides end-user training.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

  • Act as the business systems subject matter expert on the CRM and other related systems and tools.
  • Understand the underlying database architecture and the relationship between various datasets to assist with configuration design.
  • Stay current on system upgrades and oversee upgrades.
  • Work with internal stakeholders to understand business requirements, define scope of potential changes, propose technical and/or process options, and deploy selected solutions.
  • Troubleshoot user issues and work with external vendors on resolution if needed.
  • Support effective information management practices through hands on work with data, audits of data entry by fellow staff, regular communication to users, and proactive recommendations to relevant leadership.
  • Develop and maintain system documentation.
  • Work with stakeholders to develop training materials and conduct user training.
  • Develop and publish reports and dashboards. Work with users to develop ad-hoc reports and queries.
  • Develop and maintain a broad understanding of organizational processes, procedures, challenges, and initiatives. Propose and implement database tools and procedures to support those changing organizational needs.
  • Maintain peer relationships with other food banks, represent organization in Operations & Technology - Consortium as needed, advise senior leadership on network-wide issues related to areas of focus and expertise.
  • Other duties as assigned.

QUALIFICATIONS

  • Bachelor’s degree in a business administration or IT related field desired. Relevant work experience may be substituted.
  • 2-4 years’ experience in a business analyst capacity, with at least 2 years focused on Customer Relationship processes.
  • Strong knowledge of CRM systems desired.
  • Experience with either/or Microsoft Dynamics or Salesforce, Microsoft Azure, Microsoft Power BI application strongly preferred.
  • Understanding of database theory, programming logic, and business procedures.
  • Ability to quickly grasp complex business processes and transition to documentation for various audiences – both end-user and technical.
  • Professional, accountable, and results-oriented with the ability to work independently while supporting multiple stakeholders.
  • Proven ability to work remotely.
  • Strong organizational skills with ability to utilize initiative and judgment in juggling multiple responsibilities in a dynamic, rapidly changing environment.
  • Ability to work and interact well with individuals (staff, volunteers, and participants) from a variety of socioeconomic backgrounds in a culturally diverse environment.
  • Comfortable and well-versed in interacting with a broad range of end users with varying technical abilities.
  • Preferred experience with Food Banking, food industry, or other non-profit environments.
  • Excellent written and verbal communication skills.
  • Interest in hunger or food issues.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: (The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Environment: Standard office / HOME

Finger dexterity: Requires typing on standard computer.

TALKING: Ability to speak on phone and face to face.

HEARING: Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTIONS: Frequent and regular movements using the wrists, hands, and fingers.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to view computer screens and documents.

PHYSICAL STRENGTH: NOT APPLICABLE.

COMMUNICATION AND COGNITIVE REQUIREMENTS

REASONING ABILITY: Ability to apply principles of logical or scientific thinking to a wide range of complex intellectual and practical problems.

MATHEMATICS ABILITY: Ability to perform advanced math skills, use decimals to compute ratios and percentages, and to draw and interpret graphs.

LANGUAGE ABILITY: Fluency in English. Demonstrated excellence in writing and editing.

SALARY: Competitive pay based on qualifications and experience

BENEFITS: Medical, dental, life, long-term disability, and 403(b) retirement plan with employer base and matching contribution. Generous holidays, vacation, and sick time.

The San Francisco-Marin Food Bank is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Position covered by OPEIU Local 29 Bargaining Unit

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