Web Development Product Manager

The Urban Institute · Washington, DC

Partners & Advocates
Public Service & Civic Engagement
Posted 2 months ago

Project Management
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Who we are:


At the nonprofit Urban Institute, we believe in the power of evidence to improve lives and strengthen communities. Our employees are empowered to open minds, shape decisions and offer solutions. We encourage intellectual honesty, innovation, diversity, and mutual respect, and our analysis elevates the debate, wherever it takes place.


Urban’s greatest asset is our people. We strive to attract and cultivate a vibrant, creative, and diverse community. Our employees drive Urban’s mission through entrepreneurship, innovation, leadership, effective communication, results-orientation, and relationship cultivation. Our success depends on engaging individuals who possess and value these attributes. 


The Urban Institute has built a cutting-edge in-house communications team that translates research for broad audiences through creative content and innovative engagement. To support these efforts, Urban’s digital communications team is hiring a web development product manager.


How you’ll contribute:


The web development product manager will manage all aspects of website development at Urban Institute including discovery, information architecture, wire framing, design, site building and production, quality assurance testing, and user acceptance. The product manager will be responsible for ensuring that digital projects are completed to the specifications set by the team and that websites and other products meet the goals of researchers, communications staff, and our audiences. Reporting to the senior director of digital communications, the product manager will collaborate with researchers, a project manager, designer, Drupal developers, and content producers to deliver websites that promote the goals and research of the Urban Institute. 



  • Provide strategic direction for websites created for large Urban Institute projects involving Urban researchers, external funders or partners, and other stakeholders.

  • Lead and apply discovery, user research, and competitive analysis to devise comprehensive and integrated digital strategies for our research teams and other partners.

  • Work with team members across disciplines, research teams, funders, and partners to ensure that everyone has a clear picture of project goals and objectives.

  • Identify and document the features and content types that will be part of product scope.

  • Develop strategy documentation including information architecture, user personas and journeys, and user experience.

  • Work with Design/UX team to get sign off from research teams on wireframes and interactive designs.

  • Participate in daily scrums, sprint planning meetings, sprint reviews and retrospectives.

  • Demonstrate developed functionalities during sprint reviews.

  • Work with Sr. Director of Digital Comms and Digital Comms Analytics and Advertising manager to develop a plan for setting and measuring KPI's for each website.

  • Work with internal clients to validate the website meets the acceptance criteria and fits in with Urban’s design guidelines and user experience.

  • Oversee the creation of new feature and functionality for existing websites, including taking input from Comms staff and researchers on new site functionality, evaluate that input and work with producers and developers on implementation if necessary.


What you’ll bring:


The successful candidate will:

  • Possess a Bachelor’s degree in marketing, communications, computer science, information systems, or related fields; or equivalent work/education experience & 3-5 years of professional experience

  • Demonstrate experience leading design and development projects

  • Exhibit experience new website builds and/or website refresh

  • Show familiarity with analytics, SEO, accessibility and technology platforms (such as CMS', integrating with APIs, etc). Familiarity with Drupal CMS is a plus.

  • Display prior knowledge/experience with project management software and agile concepts. *A working knowledge of Jira is a plus


What you’ll experience:


Working in the Nation’s Capital, the epicenter of public policy among a network of policy experts, you can expect to have an impact on policy areas you care about and work with great colleagues who are smart, mission-driven, and collaborative. You will blend academic rigor with on-the-ground collaboration, be encouraged and supported to fulfill your potential through meaningful work that matters, and enjoy a welcoming workplace free from harassment, discrimination and intolerance.


In addition, we offer a comprehensive benefits package that includes: medical, dental, disability, and life insurance coverage. Competitive paid time off allowance, and eligibility to participate in a generous retirement savings plan and reimbursable commuting expense program.   


The Urban Institute is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or any other protected status under applicable law.

The Urban Institute is an Equal Opportunity/Affirmative Action Employer Minorities/Women/Disabilities/Veterans.

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