Product Manager, User Experience
Save the Children · Washington, DC
The Save the Children Business and Technology Solutions (BTS) User Experience Product Manager is responsible for defining the User Experience for products and offerings, collaborating with other Product Managers and User Experience resources. The User Experience Product Manager is part strategist, part researcher, part business designer, who leads through design thinking and champions the user experience. You will have experience leading teams from problem definition through delivery and is driven by discovery to find patterns, deconstructing large challenges and communicating persuasively
What You’ll Be Doing (Essential Duties)
Driving experience strategy for product offerings
- Proactive identification of opportunities within the organization to enhance or transform processes for stakeholders
- Partner with technology and business counterparts in the organization to influence product roadmaps to deliver increasing long term value for stakeholders
- Define the overall strategy for UI/UX, the roadmap, and business plan to achieve an experience for users
Collaboration with Save the Children departments
- Work with partners in Save the Children departments to define and create story boards and user journey maps
- Understand and address usability issues
- Unify the user experience to eliminate fragmentation
- Lead user experience demos and playbacks, integrating feedback from stakeholders and users
Human-centered design capabilities
- Develop and own user experience journey maps, user flows, and other experience strategy artifacts
- Lead user experience research efforts for a specific stakeholder audience
- Collaborate across SCUS and the Save the Children movement to promote common practices and share user experience insights
- Bachelor degree or equivalent experience, plus at least 10 years of relevant experience
- Demonstrated experience in human-centered design
- Proven ability to facilitate and deploy various user research methods from planning through execution, for both generative and evaluative user research
- Proven experience in creating user experience artifacts such as personas, user journey maps, and user experience flows
- Demonstrated experience leading user experience teams through the design process
- Proven ability to respond to various stakeholder needs and simplify complex problems through a compelling narrative
- Proven experience successfully delivering across multiple competing priorities and deadlines
- Demonstrated ability to collaborate strategically and successfully with individuals at all levels of the organization
- Demonstrated ability to anticipate and work through organizational change, both internal and external
- Professional proficiency in spoken and written English
- Professional proficiency in MS Office suite
- Demonstrated commitment to diversity, inclusion, and belonging
- Experience in agile product management
- Experience in Accelerating Delivery & Improvement (ADI) methodology
- Experience in the nonprofit space
Why you should join the Save the Children Team…
Save the Children US offers outstanding benefits that include health, dental, vision and life insurances, pet insurance, short-term and long-term disability coverage, an Employee Assistance Program, 403(b), generous vacation, personal sick leave, family leave, parental/adoption leave, commuter benefits, dress for your day, and much more.
Click here to learn more about how Save the Children US will invest in YOU!
About Save the Children
Save the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.
Our work for children and their families requires that we commit—at every opportunity—to work together to identify and dismantle persistent systemic and structural racism, inequality, and any other forms of discrimination in this country and beyond. As an anti-racist organization, Save the Children will not tolerate discrimination in any form—in our employment practices, amongst our staff, in our leadership or toward the people we serve. We stand in solidarity with all people to fight for equal rights, justice, inclusion, and belonging.
We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Save the Children complies with all applicable laws.
Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse. In addition, it is Save the Children’s policy to create and proactively maintain an environment that aims to prevent and deter any actions and omissions, whether deliberate or inadvertent, that place children at the risk of any kind of child abuse. All our representatives are expected to conduct themselves in a manner consistent with this commitment and obligation.
Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.