Director of Product, Care Guides Platform and User Experience

Castlight Health · San Francisco, CA

Product
Health & Well-Being
Posted 2 months ago

Product Management
ExpressJS
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Castlight is on a mission to make it as easy as humanly possible to navigate healthcare and live happier, healthier, more productive lives. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs.

The Director, Care Guides Platform and User Experience is responsible for the oversight of Castlight Health’s Care Guides offering - where high-tech meets high-touch in assisting our users navigate their health care needs. This senior member of our Product organization will be responsible for working cross-functionally to evolve the strategy, product design, and delivery of this new healthcare navigation offering.

Check out more info on Castlight Care Guides at www.castlighthealth.com/care-guides.

Responsibilities:

  • Own and drive inspiring product vision, product strategy, and product roadmap for Care Guides tools and technologies in collaboration with Engineering, Design, Clinical, Product Marketing, Customer Experience, Business Development, and Sales teams.
  • Clearly define a focused set of user and customer problems to solve with clearly defined NorthStar of outcomes.
  • Serve as the “bridge” between product development, clinical operations, and support center operations to create the easiest and the most empathetic health navigation experiences.
  • Work with product marketing, define the go-to-market (GTM) strategy and drive relentless growth – customer and user acquisition, activation, retention and upsells.
  • Partner with clinical and support center leaders to develop best practices for the hiring, training, and ongoing quality assessment of the non-clinical and clinical Care Guides.
  • Deeply and continuously understand and discover the employer customers, health plan customers, consumer mindset, family health needs, tech enabled services space to develop winning product market fit.
  • Manage a small team of product managers in the US and India.
  • Work very closely with Engineering leaders to drive product and business outcomes via winning product design, development, and delivery in an agile empowered team environment.
  • Define and own the product strategy and roadmap for enabling 3rd parties in the healthcare ecosystem with the Care Guides technology.

Qualifications:

  • Must have experience in the following areas: healthcare industry, consumer focused products, or tech-enabled services.
  • Passion, deep empathy, and personal commitment to make healthcare as simple as possible for families.
  • Strong drive and desire to make a difference in the lives of families by driving better health and wellbeing outcomes.
  • 5+ years of proven success in senior and managerial level roles managing a product line in a product driven company.
  • 10+ years of total experience delivering technology powered products or services.
  • Strong product management and strategy foundations and understanding of state-of-the-art in value, vision, and outcomes driven product management versus feature driven approaches. 
  • Powerful communication and influencing skills working across a wide range of functional stakeholders at all levels within the organization and with external customers and partners.

The Castlight culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at Castlight. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results. We are one team, on a mission, making things happen. 

Our Values

One team. On a mission. Making things happen.

Diversity and Inclusion

The Castlight culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at Castlight. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results.

Learn more about our continuing commitment to diversity and inclusion.

About Castlight

Castlight is on a mission to make it as easy as humanly possible to navigate healthcare and live happier, healthier, more productive lives. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs. We guide individuals—based on their unique profile—to the best resources available to them, whether they are healthy, chronically ill, or actively seeking medical care. In doing so, we help companies regain control over rising healthcare costs and get more value from their benefits investments. Castlight revolutionized the healthcare sector with the introduction of data-driven price transparency tools in 2008 and the first consumer-grade wellbeing platform in 2012. Today, Castlight serves as the health navigation platform for millions of people and is a trusted partner to many of the largest employers in the world. We are headquartered in San Francisco, and can be found online at www.castlighthealth.com and on the New York Stock Exchange as CSLT.

Castlight Health provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Castlight Health will provide reasonable accommodations for qualified individuals with disabilities.

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