Product Development Manager

Humanitarian OpenStreetMap Team ยท Remote (USA)

Product
Global Peace & Safety
Posted 2 months ago

Excel
Scrum
Project Management
Product Management
ExpressJS
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Overview

 

  • Work Location: Remote 
  • Schedule: 40 hrs, Monday - Friday; Flexible Schedule, with functional overlap to HOT’s core connection hours (UTC 1300 - 1700) required.
  • Travel: Up to 10% international, including to HOT field project locations
  • Application Close Date: September 21, 2021
  • Estimated Start date: October 1, 2021
  • Department: Technology Innovation
  • Reports to: Director of Technology Innovation
  • Terms: Full time, one year initial contract

 

About HOT

 

Humanitarian OpenStreetMap Team (HOT) sits at the nexus of participatory mapping, community-led development, humanitarian response, open data and tech. With a talented and diverse team spread around the globe, HOT is an NGO which supports a dynamic global community of thousands of dedicated volunteers using maps and open data for humanitarian response and the Sustainable Development Goals. Working with humanitarian and development partners like the Red Cross, Médecins Sans Frontières, UN agencies, governments and others, the HOT community maps in solidarity with those affected by or at risk of disaster, contributing the maps and data aid workers need to do their lifesaving work.

In 2020 the work of the HOT community was recognized by TED’s Audacious Project, a collaborative philanthropic initiative that serves as a springboard for social impact on a grand scale, leading to an exciting new phase of growth. HOT is expanding its activities: opening four regional hubs and scaling up its support to local mapping communities with the audacious goal of mapping an area home to one billion people in 94 countries at high risk of disasters or experiencing poverty - mapping with communities before they are in crisis.

 

About You

We are seeking a technical product manager with demonstrated experience leading agile development teams for technology development and support. You believe that technology is built to improve people’s lives and you will be passionate about the potential of technology to change the world. You will play a critical role in coordinating and supporting a community of people who are committed to building technology for a purpose beyond their own personal achievements. You have the ability to lead, drive and motivate development teams following an agile framework, combined with a design thinking process and mindful of open-source model. You mentor module owners in identifying product vision, planning their roadmaps and product backlog prioritization, you collaborate with partnership and community for impact mapping, user surveys and research. You will lead by example and experience and strike the balance of accountability, openness, honesty, compassion and integrity.

 

About the Role

The Product Development Manager will oversee the application development, delivery and technical support services of hot_tech. Strong communication, negotiation and influencing skills are essential as you will be communicating with the Development Teams, internal and external stakeholders and C-Level managers.
You must have a strong understanding of agile software development, agile project and product management and a good understanding of open-source models and FOSS developments. Remarkable comprehension and requirements analysis skills. Able to manage stakeholders with multiple priorities and interests. Preferably experienced in business process optimization and improvement. An agile advocate, willingness to coach and mentor individuals and teams in the adoption of agile, design thinking process and principles of digital development.

 

The Product Development Manager will advance HOT’s mission by operationalizing the HOT_Tech core ethics:

 

  • Human: Our Human ethic is our commitment to people as our priority. At the centre of all our technology sits a human. The ultimate purpose of our technology is to improve human conditions. We use technology to enable and amplify human efforts.
  • Open: Our Open ethic permeates all we do. Our actions reflect radical openness and transparency. We encourage open inputs and outputs. Our team and technology openly welcomes and engages community, collaboration and contribution.
  • Truth: Our Truth ethic reflects an OpenStreetMap core principle; the ‘truth on the ground’. Our activities and decisions will be guided by this ethic, where not easily resolved will defer to this as a core principle in order to define what best reflects the truth on the ground.
  • HOT_Tech Principles > Can be found here >> https://github.com/hotosm/tech/blob/master/principles/README.md
    The Product Development Manager will coordinate and collaborate with key hot_tech supporting functions including the Director of Innovation and Technology, Senior Designer, Senior Technical Lead, Module Owners, Community Manager and Partnership Manager.

 

Priority Actions and Responsibilities 

 

Priority Actions

You will be responsible for the management and development of HOT tools and applications through an Agile approach delivering minimum viable product (MVPs) as needed and value driven solutions based on user feedback.

 

  • Process Support - Within the first three months of the candidate joining, they will be required to rapidly assess and provide support to the hot_tech team to ensure current agile processes are supported, maintained and evolved. 
  • Service Support - Reviewing and organising the current support system will be required to gain rapid understanding of current demands of the hot_tech team. Priorities will then need to be determined to support the development demand of existing hot_tech products. 
  • Product visioning and road mapping - The successful candidate will be required to work with product and module owners to develop clear roadmaps for existing products. These will then need to be communicated to the wider humanitarian and OpenStreetMap communities. 

 

Responsibilities 

  • Support module owners to manage ongoing development, testing and releases for modules
  • Discuss expectations and pain points with the Module owners, Senior Designer and Senior technical lead
  • Attend scrum activities with the project teams when necessary such as sprint planning, stand up calls, reviews, demos, retrospectives and provide feedback to the team
  • Help and support Module Owners as needed in requirements management and analysis
  • Feedback Module owners on Epics, user stories and activities planned/developed
  • Create and maintain the product vision, roadmap, and backlog of work regularly throughout the project’s life cycle.
  • Identify risks and issues in projects and technical support and suggest mitigations with support from the Director of Technology and hot_tech
  • Plan, forecast and budget expenses of the team and technologies
  • Explore, support and initiate funding opportunities
  • Communicate with the management and stakeholders on a regular basis to provide feedback on progress of the implementation of the vision
  • Connect and engage with the community and end users thru structured feedbacking process
  • Promotion of tools and apps through HOT social media channels
  • Attend events and conference to represent HOT and its tools

 

Qualifications

 

Qualifications & Experience

  • High school degree or equivalent in a relevant field.
  • Agile/Scrum certified – PSPO I or II, or PSM I or II
  • Senior experience as an agile Product Owner or Product Manager
  • Senior experience in Business Process Analysis, Business or Systems Analyst
  • Senior level managing end-to-end product delivery (web and mobile applications, APIs)
  • Mid-level of experience working in international humanitarian or development agencies/NGOs
  • Mid-level years of experience in customer/application support
  • Demonstrated experience with Agile development or other iterative methodologies and approaches, e.g. Kanban
  • Evidenced experience developing business proposals, TORs and MOUs
  • Practical experience with OpenStreetMap (OSM) and associated OSM tools
  • Fluent in working in a fully or partially remote work environment
  • Experience managing diverse, distributed teams over multiple geographies
  • Experience presenting and communicating with C-level executives 
  • Professional experience in stakeholder management
  • Understanding of project management cost control and budget management

 

Rol Specific Skills 

  • Be passionate about reliable and value driven products that are easy to use and just work
  • Facilitates discussion, healthy conflict, decision making, and conflict resolution
  • Must have experience with JIRA and Confluence
  • Ability to understand technical issues at a high level
  • Must have exceptional communication, organization, time management and negotiation skills
  • Must be self-motivated and capable of managing multiple priorities and tasks
  • Must be creative and efficient in proposing solutions to complex, time-critical problems
  • Strong analytical and problem-solving skills with a high attention to detail
  • Can analyze data and make data and user driven decisions
  • Must be assertive but at the same time shows empathy
  • Promotes innovation and learning
  • Excellent written and verbal communication skills

 

Top 2 - 3 priorities for the first 60 to 90 days

  • Process Support - Within the first three months of the candidate joining, they will be required to rapidly assess and provide support to the hot_tech team to ensure current agile processes are supported, maintained and evolved.
  • Service Support - Reviewing and organising the current support system will be required to gain rapid understanding of current demands of the hot_tech team. Priorities will then need to be determined to support the development demand of existing hot_tech products.
  • Product visioning and road mapping - The successful candidate will be required to work with product and module owners to develop clear roadmaps for existing products. These will then need to be communicated to the wider humanitarian and OpenStreetMap communities.

 

 

Are you missing a few of the technical skills listed? We would still like to see your application. While the skills above fit our vision of this role, we are open to those candidates with a strong knowledge foundation that are fast learners and highly motivated to close any skill gaps. 

 

Compensation

 

HOT values transparency and equity. All HOT compensation globally is set according to a framework detailed on our website. HOT offers a work-from-anywhere culture, flexible working arrangements, a variety of health care options, retirement savings plans, and 24 days of annual leave for full-time employees, in addition to 12 paid holidays.

 

 

Equal Opportunity

 

We seek to recruit persons that reflect the diversity of the communities we work with and further, to support their retention and advancement within the organization. HOT does not discriminate on the basis of ability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, or sexual orientation. Our staff includes people who are parents and nonparents, the self-taught and university educated, and from a wide range of socio-economic backgrounds, lived experiences, and perspectives on the world. HOT is an equal opportunity employer. We seek to live our values and promote inclusivity in all locations. All of our staff work collectively and individually to promote a constructive and sensitive approach to others from a variety of backgrounds, where the work of all is valued and respected.

 

HOT is committed to diversity within our team, and recognizes our role in closing the digital divide, including identifying obstacles that certain groups face in developing skills needed for roles in the humanitarian & technology sectors. Women, nationals of developing countries, and members of other underrepresented groups are strongly encouraged to apply.

 

To Apply

 

Please complete the application by September 21, 2021. Your CV/resume should not exceed 2 pages.

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