Salesforce Administrator

Aetion · New York, NY

Engineering
Health & Well-Being
Posted 2 months ago

Salesforce
Security
Hubspot
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About the job

The Company

Welcome to Aetion! Since our debut in 2013, we have grown into one of the country’s leading science-driven technology companies using real-world evidence to provide innovative healthcare solutions.

 

We achieve this with our Aetion Evidence Platform, a software platform used to evaluate the safety, effectiveness and value of medications, delivering better outcomes to patients, medical professionals and clients. We’ve partnered with top biopharma companies and are backed by leading venture capital firms to help further expand our research and product line.

To continue our mission to transform healthcare, we’re assembling a team of talented individuals who know how to work collaboratively and authentically, to innovate and think transformation, not status quo. 

 

If that’s you, we’d love to hear from you.

 

Description

We are seeking an experienced Salesforce Administrator who will be responsible for helping to implement and troubleshoot Aetion’s Salesforce needs across the organization from configuration to integrations and on-going support. As Aetion’'s Salesforce expert, your mission will be to empower our Growth team to achieve their goals by optimizing workflows, automating processes, integrating new systems, ensuring accurate data entry, and troubleshooting issues quickly and effectively.

 

We are looking to optimize our Salesforce environment as our team continues to grow. In this role, you will ensure that SFDC is running smoothly and efficiently, as well as drive cross-functional process improvements. The ideal candidate is highly driven, analytical, organized, and passionate. This role offers a tremendous opportunity to make a positive impact with a rapidly growing company and to work collaboratively with the Growth, Marketing, and Finance teams at Aetion. The ideal candidate should have a strong Salesforce technical skill set, ability to prioritize multiple work streams, communicate well with key stakeholders, execute in a fast paced environment, drive towards simple solutions to complex problems, and be eager to learn.

 

Responsibilities

The following duties include, but are not limited to...

  • Perform all basic administrative tasks and support, including but not limited to user and access permission management, process automation, system configuration and customization, troubleshooting errors, etc.
  • Automate processes using Salesforce tools such as Process Builder, Approval Processes, Validation Rules, Flow Builder, Workflows, etc.
  • Optimize user interface and user experience of the Salesforce system, including but not limited to customizing Apps, Lightning Pages, and Page Layouts, streamlining processes and flows, etc.
  • Create and manage custom reports and dashboards to suit business needs.
  • Import key data including relevant leads, contacts, and accounts.
  • Fielding internal requests or issues from team members, assessing common challenges and then implementing solutions or automated processes.
  • Develop and implement operational efficiencies that increase the Growth team’s output and contribute to the company’s bottom line.
  • Evaluate complex business and technical requirements, communicating inherent security risks and solutions to technical and non-technical business owners.
  • Develop, test, review, debug, document, enhance and integrate components to ensure that systems meet functional requirements and business needs.
  • Perform database maintenance tasks, including data cleanup and de-duplication, data quality control, and diagnostic tests.
  • Promote user adoption, develop end-user training materials, and provide training and coaching around best practices and tips on Salesforce usage.
  • Write and maintain documentation on processes, policies, application configuration, and help-related materials for end-users.
  • Stay current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed.
  • Performing installation and integration upgrades as needed.
  • Assist other teams across the organization with their Salesforce needs, including the Science, Delivery, and Finance Teams.

 

Qualifications

Required

  • 3+ years of experience as a Salesforce Administrator for the Sales Cloud.
  • In-depth knowledge and experience in Salesforce Lightning Experience is a must (Salesforce Classic is not required but good to have).
  • Solid understanding of and detailed experience with Salesforce architecture, sharing and security model, and workflow process automation.
  • Demonstrated experience in identifying areas for improvement and recommend/implement solutions.
  • Ability to manage large data sets using ETL tools such as Data Loader, Jitterbit, etc.

Preferred

  • A Bachelor’s or Master’s degree in Computer Science.
  • Certified as a Salesforce Administrator
  • Certified in Advanced Salesforce Administrator and Salesforce Platform Developer I & II, or equivalent experience.
  • Experience with Marketing platforms (e.g., HubSpot, Groove, etc.)
  • Ability to write SOQL/SOSL queries to retrieve and modify data as needed.
  • Ability to write Apex code to perform tasks and duties that simply cannot be achieved in a declarative way.

 

About Aetion

  • Lead at all levels – Aetion is a diverse workforce of scientific thought leaders and technological innovators coming together with a vision to dramatically improve the Healthcare industry. Aetion supports and maintains a presence in organizations such as ISPOR, ISPE, ASHP, and HIMSS
  • Located in three cities — We have offices located in Midtown Manhattan near Penn Station, Boston's financial district, and Los Angeles. All locations are accessible by various forms of public transportation.
  • Social and energetic offices – with a modern layout, and a giant kitchen and eating/social area. We have an open floor plan with an abundance of conference rooms, designed for impromptu collaboration, company gatherings, and industry meetups and events. 
  • Great perks – We offer competitive salaries, top-of-the-line benefits, company ownership stock options, 4% 401(k) match, and unlimited PTO.
  • Awards – Aetion is the recipient of numerous prestigious awards: 
  • Built In Boston and Built In New York 2021 Best Places to Work
  • Fierce Healthcare’s Fierce 15 of 2021
  • Top 10 employers on Fast Company’s 100 Best Workplaces for Innovators
  • CB Insights Digital Health 150 The Digital Health Startups Transforming The Future Of Healthcare
  • 2020 Databricks Data Team for Good Award 
  • Parity.org’s 2021 Best Companies for Women to Advance 

 

Aetion is an Equal Opportunity Employer. Aetion is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.

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