Accessible Technology and Problem Solving in Adult Social Care

Description

This is part two of our practical "Accessible Technology and Problem Solving Session focusing on Problem solving. It was designed to empower adult social care providers with tools and techniques to solve everyday tech issues.

Problem-Solving Essentials: Tackling Common Challenges

• Internet Issues: Quick fixes and troubleshooting connectivity problems, including Wi-Fi boosters and alternative options like mobile hotspots.
• System Errors: Identifying causes when software freezes or crashes and tips for safely restarting or updating systems.
• Device Glitches: Handling common problems like frozen screens, unresponsive touchpads, or battery drain.
• User Support: Strategies for training and assisting colleagues, residents, or other users to overcome tech frustrations.
• Backups and Recovery: The importance of saving data and restoring systems when something goes wrong.
• Cybersecurity Basics: Preventing issues caused by malware, phishing, or accidental downloads that can disrupt devices.
• Where to Get Help: Knowing when and where to seek external support, including online forums, IT help desks, or manufacturer guides.