Overview
Artificial intelligence is rapidly transforming how people search for jobs, access critical services, and navigate complex systems—but many of the communities we serve are being left behind.
This Untapped Academy session is designed to help social impact professionals understand how AI can be used responsibly and ethically to support clients without replacing the human connection that drives our work. We'll explore practical, real-world applications that help clients overcome barriers related to access, literacy, and opportunity.
No technical background required. This session positions impact professionals as guides and advocates in an increasingly AI-driven world.
What We'll Cover
✅ Understanding Today's Digital Divide
- Who's being left behind and why it matters
✅ Practical AI Applications for Client Support
- Job search assistance and resume building
- Connecting clients to resources and services
- Navigating digital systems with confidence
✅ Trauma-Informed & Ethical AI Use
- Centering dignity, privacy, and human agency
- When AI helps—and when human judgment is essential
✅ Tools You Can Use Tomorrow
- Free and low-cost AI resources
- Real examples from the field
- Building AI literacy among clients and staff
✅ Open Discussion & Q&A
- Share your challenges and learn from peers
- Collaborative problem-solving for real scenarios
Why This Matters
The digital divide isn't just about access to technology—it's about who gets to benefit from technological progress. As AI becomes embedded in hiring, benefits applications, and service delivery, we have a responsibility to ensure our clients aren't excluded.
This session will equip you to:
- Advocate for equitable access to AI tools
- Guide clients through AI-assisted processes
- Protect vulnerable populations from AI-related harm
- Leverage technology to scale your impact—without losing the human touch
Who This Is For
- Case managers supporting clients through reentry, housing, or benefits navigation
- Workforce development professionals helping job seekers compete in an AI-driven market
- Social workers addressing systemic barriers in underserved communities
- Nonprofit leaders exploring how to responsibly integrate AI into programs
- Government staff working to modernize service delivery while maintaining equity
