Beyond Change Management: Designing the Change Experience (ChX)

Description

A free webinar presented by the Agile Change Leadership Institute
Featuring Dr Jen Frahm & Julieanne Dimitrios

"We don’t just manage change. We design it."

Join two seasoned change experts—Dr Jen Frahm and Julieanne Dimitrios—for a provocative and practical session that introduces a bold new focus in the world of transformation: Change Experience (ChX).

In today’s environment of relentless disruption, it’s not enough to deliver change. We must design the experience of change—for employees, customers, vendors, and users. When we don’t, we pay the price in low adoption, missed benefits, talent attrition, and burnt-out teams.

In this free webinar, you'll learn:

• Why the Change Experience (ChX) is emerging as a game-changer in agile and traditional environments
• How to map the change blast radius and engage those directly and indirectly affected
• How to use design tools like “Think-Feel-Act” and “Success Sliders” to co-create meaningful change
• The art of measuring change experience before it’s too late—so you can adjust in real time
• How to go beyond frameworks and deliverables to something more human, more effective, and more sustainable

Whether you’re a change manager, transformation lead, HRBP, or CX/EX professional, this session will shift your mindset and sharpen your practice.

Bonus: You’ll receive a downloadable summary toolkit to start designing better change experiences straight away.

💬 About the Speakers:

Dr Jen Frahm is co-founder of the Agile Change Leadership Institute and a globally recognized change expert, researcher, and educator.
Julieanne Dimitrios is a change and customer experience consultant with 20+ years of global practice in customer and workforce transformation.

Register now to secure your spot!
Let’s stop bracing for change and start embracing it—beautifully designed, co-created, and measured.