Conducting UX Research at Non-Profits


If you’ve been thinking about how to align your values with your work as a UX Researcher, consider exploring a move into the non-profit sector. In this User Research Expert Training Series Jenn Thom, Director of Qualitative Research at Code for America, will share her own experiences in making this transition and provide insight into what hiring managers look for in these roles.

You’ll learn

The role of UX research in civic tech non-profits Code for America program areas and types of research conducted Similarities and differences compared to for-profit UX research (including team organization, tool stacks, recruiting considerations, share out formats, and more) Tips to find UX Research opportunities in non-profits Hiring process and manager expectations for these roles

50% of the Eventbrite proceeds benefit Code for America

NOTE: This workshop will be recorded and the recording will be sent to all registrants. All participants who choose to attend the workshop live will be asked to sign a release allowing us to legally distribute the recording. You do not have to attend the live session to receive the recording and reap the benefits from this workshop.

About the facilitator

Jenn Thom (she/her) is the Director of Qualitative Research at Code for America. She leads a team of qualitative researchers who seek to understand the beliefs, needs, and values of people to develop government services that better and more equitably meet the needs of communities.

Prior to joining Code for America, Jenn built and led mixed-methods research teams that evaluate and prototype state-of-the-art machine learning-driven experiences at Spotify and Amazon. Jenn has a PhD from Cornell University and remains active in the academic research community, with >25 published research papers in top-tier human-computer interaction conferences.

About the sponsor:

Curiosity Tank is a user research consultancy and educational institute based in San Francisco, CA, USA. We conduct research globally and teach aspiring and existing user researchers around the world how to improve their UXR practice at every stage.

Learn more at and about our founder and CEO, Michele Ronsen, on LinkedIn.

  • Looking to build your team's research competencies? We love team training! Learn more about team UXR trainingbook a time to discuss your goals with Michele
  • Our signature user research training series is called "Ask Like A Pro." Learn more about the series and OnDemand workshops
  • Subscribe to Fuel Your Curiosity, our monthly-ish user research newsletter. We’ll teach you how to ask better questions and listen at new levels to magnify learnings as well as your individual expertise
  • Wondering if Ask Like A Pro is right for you? Check out our "Intro to User Research" workshop to get a better sense of Michele's approach, watch a previously recorded Q&A with Alumni, and/or book a quick call with Michele to find out




Date & Time

Oct. 5, 2023, 2:30 p.m. - Oct. 5, 2023, 4 p.m.



Learn More & Register

Learn More & Register