HACT | Data and Digital conference 2023


With increasing regulations on how we manage, collect, and use data to inform our work in the social housing sector, it is not just data analysts that need the knowledge and skills around using data, but all of us.

Data regulations range from building safety to GDPR, and it can be overwhelming when we don't know where to start, or what 'good data' means. By standardising how we collect, manage and use data across our organisations, we can simplify and standardise processes to make data work for us. With the endless possibilities of how can we use data, the question is how can we use it in innovative ways to inform our day to day decisions, to the benefit of ourselves, our organisations and residents and the wider community? And, how can we use data to demonstrate the impact we make?

This free, online event will provide you with the latest thinking, best practice, and ideas so that you can take away new knowledge and confidence to continue your data journey and maximise the social impact you have.

The year's conference has 5 sessions covering topics that are relevant now and to get you thinking about the future.


10:15 - 11:00 Session 1: How data can demonstrate your impact

As the sectors engages more and more with environmental data as part of ESG and retrofitting programmes; this session will focus on the importance of collecting, demonstrating, and reporting impact data in this process.

11:00 - 11:15. Networking tables open

11:15 - 12:00 Session 2: Are you listening to everyone? Data, customer segmentation and customer voice

Technology provides greater opportunity to increase the touch points we have with tenants, through looking at case studies across the sector, what can we learn from how we segment this data to best promote our customers’ voices. As we build in increased regulation around tenant satisfaction data, we will also consider the implication on these metrics. This session aims to showcase examples from social housing organisations and tools that can make accessing and understanding data easier and more efficient.

12:00 - 12:15 Networking tables open

12:15 - 13:00 Session 3: Is IoT/connected technology the solution to damp and mould?

To understand how to get the most out of using new tech, we hear from sector leaders who are enabling social housing organisations to make better decisions based on data from their properties and tenants. We will unpick how to report on this effectively; and the ways in which we can better understand, collect, and use this data to provide increased assurance.

13:00 - 13:45. Lunch break

13:45 - 14:30 Session 4: Don’t be scared of data!

Stricter regulation shouldn't necessarily invoke increased fear. In this session we will challenge the idea that data isn’t a barrier to change in social housing organisation, but rather, an enabler. With the recent Better Social Housing Review providing recommendations to audit our stock data in accordance with HACT’s UK Housing Data Standards it is important to consider the benefits of having more assured data that stretch further than regulatory compliance.

14:35 - 15:20 Session 5: Who is being excluded from digital inclusion?

Having rapidly adopted new ways of working during the height of the COVID-19 pandemic, what lessons have we embedded into the way we engage with tenants? This session aims to dissect the additional effects of digital poverty and how organisations can continue to develop their approach and processes in relation to the challenges posed by the on-going cost-of-living crisis.

Register you place today!


HACT: ideas and innovation in social housing



Date & Time

March 21, 2023, 10 a.m. - March 21, 2023, 3:45 p.m.



Learn More & Register

Learn More & Register