It’s one thing to talk about AI transformation - it’s another to make it happen. Success requires more than technology; it demands trust, leadership, ethical design, and a relentless focus on human needs.
In our online panel discussion, we’ll bring together senior voices and business leaders from government, private sector, and experts in AI and transformation, to explore how organisations are turning AI ambition into reality.
Our panellists will share how they’re delivering responsible, people-centred AI transformation in practice - from embedding ethics and accountability into decision-making, to building cultures that enable innovation and trust.
Through real-world examples and lessons learned, we’ll examine how leaders are overcoming barriers such as governance challenges, data complexity, and organisational change, while seizing the opportunities AI presents to enhance potential.
Whether you’re defining your AI strategy or scaling transformation across complex systems, this session will offer practical insights, strategic guidance, and inspiration to shape your next steps.
Join us to discover how vision becomes reality and how people-centred AI transformation is being delivered at scale across sectors.
CCMonth 2025 - Beyond the AI hype: Putting people first
AI is everywhere right now. Organisations are racing to deploy new tools and embed them into daily operations. But speed and scale alone don’t guarantee success. Real impact comes when AI transformation is designed to be human-centred and responsible.
It’s how customers experience joined-up, respectful services that truly meet their needs. It’s how citizens benefit from trusted, efficient public services. And it’s how colleagues work smarter, not harder - with AI that enhances their roles rather than replaces them.
When transformation starts with people, it doesn’t just move faster - it lasts longer, delivering value that’s meaningful and sustainable.
CCMonth 2025 is a month-long programme, brought to you by Sopra Steria, Sopra Steria Next and CXPartners, that is dedicated to exploring how organisations can move beyond the hype and make people the focus of AI transformation.
If you've come along to Customer Centricity Month before, you might have noticed a slight change to the name for the programme - from Customer Centricity Month to CCMonth. You can read more about why we wanted to do that in the blog, here.
This year, through a series of expert-led webinars, a resource hub packed with thought leadership, practical tools and insights, and the launch of our customer and citizen centricity assessment, we’ll help leaders understand what people-first transformation looks like - and how to make it happen.
Join us this November to discover how putting people at the heart of AI today will build purpose driven organisations of tomorrow.
