Solutions Engineer
GoGuardian · Remote (USA)
We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians.
As a Solutions Engineer, you will partner with GoGuardian Sales and Customer Experience teams to develop value propositions for our GoGuardian Suite, provide full implementation support for your book of business, and troubleshoot deployment issues within GoGuardian’s most technically complex foundation and mid-market prospects. You will be responsible for ensuring successful technical outcomes for clients pre-sale through full technical deployment, working in close partnership with Account Executives, Account Management, Product Management, Engineering, Enablement, and Post-Sales Support. For this role, you will bring a strong IT or network administrator background as well as the ability to sell within the K-12 part of education.
What You'll Do
- Collaborate with Account Executives and Account Managers to design and persuasively communicate GoGuardian solutions that are tailored to customers’ unique environments and goals
- Act as primary technical advisor to customers: build GoGuardian’s value proposition to varying technical and non-technical clients, including directors of technology, network administrators, and instructional/curriculum directors
- Maintain expert knowledge of GoGuardian Suite, deployment options, and varying client environments to recommend the best GoGuardian services, deployments, and timelines for client
- Utilize Network Administrator background or strong working knowledge of networking, on-prem Active Directory, and Microsoft Endpoint Manager to partner with Tier 2 Support Escalations team in the event of network-specific troubleshooting issues
- Help own and build client-facing collateral such as project templates, deployment method tables, and technical support documentation
- Show strong project management in prioritization of most high-stake and at-risk accounts
- Demonstrate proactivity and good judgment in determining and executing on best next steps for clients
- Support on RFI / RFPs completion and setup/demos for tradeshows
- Partner with Sales and Enablement teams to ensure pre-sales customer requirements are enforced
- Work closely with Product Managers and Engineering by providing feedback from information gathered during pre-sales conversations
Who You Are
- Background in Network Administration and/or IT; strong technical proficiency
- Soft skills; ability to build rapport with internal and client stakeholders
- Excellent communicator, both verbally and in detailed documentation
- Foundation in Education Technology including a deep understanding of filtering solutions a plus, but not a must-have
- Humble team player with a proactive mindset and ability to produce positive outcomes in a dynamic environment
- BS in EE/CS Degree/2-5 years of technical and customer-facing experience
What We Offer
- Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan.
- Flexibletime off,13 paid holidays, paid parental leave, and a paid year-end holiday break.
- A robust catalog of benefits that support your professional growth and personal wellbeing:wellness days, work from home funds, fertility & adoption reimbursement, and more…
The typical base salary range for this position is $80,000 - $85,000 per year. The range displayed on this job posting reflects the minimum and maximum target for new hire base pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications and experience. Additional benefits information is listed on our careers page.
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