IT Support Technician
Art of Problem Solving · San Diego, CA
The IT Support Technician is an integral part of our IT team, delivering technical support to employees and ensuring they have the devices, accounts, and permissions they need for their roles.
The IT Support Technician will:
- Serve as the first point of contact for employees seeking technical assistance via ticketing system, as well as via Slack and phone. This includes triaging requests and determining when escalation is necessary, as well as providing in-person and remote technical support.
- Set up employee workstations with power, data, monitors, docking stations, keyboards, and mice.
- Set up, troubleshoots, and maintain hardware such as laptops, AV equipment, and printers. This includes technology for on-site events.
- Set up devices, accounts, and permissions for new and transitioning employees. Conduct IT onboarding sessions for new employees.
- Ensure that equipment is returned and accounts & permissions are removed in a timely manner for terminating employees.
- Maintain IT equipment inventory, ensuring equipment functionality and safe disposal of outdated hardware, and notifying the IT Director when stock is low.
- Perform preventative maintenance and software updates on company devices.
- Complete other tasks and responsibilities, as assigned.
The ideal candidate has:
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills, especially as relates to customer service
- Strong team player
- Familiarity with computer systems and hardware
- Proficiency with both Mac and PC operating systems
- Familiarity with and experience using basic hand tools
- Eagerness to learn new technologies and a genuine interest in advancing within the IT sector
- Experience with G-Suite, Slack, and Zoom preferred
Why Join AoPS:
This is a hybrid full-time position based at our headquarters in San Diego, CA. The full salary range for this position is 50k-60k with a 4% year-end bonus. Here are some things you can look forward to:
- Impact/Growth Opp: The opportunity to join a team dedicated to delivering and supporting the technology that allows AoPS to provide transformative educational opportunities for children in every community.
- Culture: Work and collaborate with an organization filled with builders and life-long learners who strive to discover, inspire, and train the great problem solvers of the next generation
- Flexibility: Casual work environment with a hybrid work week and flexible scheduling
- Benefits: Multiple options for Medical, Dental and Vision plans
- Future Planning: 401K with company match
- Quality of Life: PTO Plan and supportive leadership that gives you the work-life balance you deserve
- Ease of Transition: Relocation bonus (if currently located outside of San Diego)
Background Check:
Please note that employment is contingent on the successful completion of a background check.
Work Authorization:
Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.
About AoPS:
Art of Problem Solving (AoPS) is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, we have trained hundreds of thousands of the country’s top students, including nearly all the members of the US International Math Olympiad team, through our online school, in-person academies, textbooks, and online learning systems. While our primary focus has been math for most of our history, through the years we have expanded our unique problem solving curriculum into more subjects, such as language arts, science, and computer science.
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