Lead Business Systems Analyst Save

Overview

Candid seeks an experienced Lead Business Systems Analyst to lead the technical administration of our Salesforce CRM and integrated business systems. The ideal candidate will use strong interpersonal communication and critical thinking skills to synthesize requirements from internal stakeholders and recommend and build best practice Salesforce administration solutions.

Position: Lead Business Systems Analyst

Reporting to: Director of Software Engineering

Supervises: N/A

Schedule:  35-hour work week, Monday through Friday

Location: Flexible. In-person attendance is expected during our annual, weeklong all-staff summit. Additionally, participation for in-person meetings is expected at least once per year for most employees, and at least once per quarter for senior leaders.

Compensation: $112,000 - $120,000 (this range is for the NYC area and will be adjusted for other localities; additionally, factors like skills and experience will be considered).

Benefits: Health insurance (medical, dental, vision), retirement contribution with additional option for a match, paid life insurance and AD&D, paid leave time (PTO, compassionate leave, volunteer, holiday, parental), short-term and long-term disability, pre-tax transit, flexible spending accounts, supplemental insurance, summer hours, and PSLF Program eligible employer.

Position summary

Candid is seeking an experienced Lead Business Systems Analyst to design, implement, and administer Candid’s business systems and applications, including but not limited to our Salesforce CRM and related integrations.

Responsibilities

• Lead the design, administration, customization, data integration, and life-cycle management for Salesforce Sales Cloud, Marketing Cloud, Marketing Cloud Account Engagement (Pardot), Service Cloud, and Experience Cloud.
• Lead administration of Candid’s Salesforce organization, including but not limited to, managing multiple user setup, profiles, roles, flows, triggers, custom object definitions, validations, and page layouts to satisfy complex business requirements.
• Ensure interoperability of third-party add-on applications within the CRM system (Conga, DocuSign, etc.).  Research and vet additional add-ons as needed to satisfy business requirements.
• Coordinate with business stakeholders and product owners to validate and synthesize requirements, identify gaps, and recommend and deliver robust solutions.
• Work with functional business units to understand business goals and corresponding metrics; make recommendations and develop automated and/or interactive reports and dashboards that are scalable.
• Proactively bring up emerging offerings/tools that can assist with existing business workflows.
• Coordinate and execute procedures and guidelines to ensure the quality of customer insights data and perform regular data audits, resolve data integrity issues, and ensure data quality across systems.
• Incorporate cloud architectural design patterns and best practices into system integrations.
• Provide technical expertise in data mapping, loading, and migration to support integrating multiple systems.
• Troubleshoot system issues and resolve as appropriate.
• Serve as a subject matter expert on Salesforce CRM and related business systems.
• Provide technical assistance and cross training to other team members and other teams.
• Mentor junior team members through sharing learning or best practices.
• Research and stay current on new technologies as they relate to CRM systems, business intelligence, and development techniques.
• Perform duties with moderate to low supervision.

Required Skills

• Certified Salesforce Administrator or Advanced Administrator.
• A minimum of eight years relevant professional experience including three years of hands-on experience developing and administering Salesforce.
• General knowledge of technical design including APIs, relational databases, SSO, cloud infrastructure, and hands-on experience with a range of software. 
• Experience with SQL, SOQL, and SOSL required. Snowflake experience preferred.
• Proficiency with Salesforce Data Loader preferred.
• Proficiency with Salesforce APEX, SSIS, and Tableau experience preferred
• Experience with OwnBackup preferred.
• Ability to plan, execute, and maintain numerous technical tasks/objectives.
• Experience implementing new systems strongly desired.
• Detail-oriented, highly organized self-starter who can work across multiple teams.
• Highly analytical data junkie who enjoys technology and coding.
• Ability to work with individuals and groups at all professional levels both internally and externally. Analytical, creative, and innovative approach to solving problems.
• Strong communicator.
• Thrive in a dynamic, fast-paced, team environment. 
• Ability to manage multiple priorities and assess and adjust quickly to changing priorities.
• BA/BS in Computer Science, Information Systems or related field strongly preferred; equivalent experience will also be considered.
• Willingness to perform other duties and special projects as needed/requested.
• Sensitivity and respect for racial, gender, sexual orientation, and cultural differences.
• Champions and represents Candid’s core values: We are driven, direct, accessible, curious, and inclusive.

See the world. Make it better.

Every year, millions of nonprofits spend trillions of dollars around the world. Candid finds out where that money comes from, where it goes, and why it matters. Through research, collaboration, and training, we connect people who want to change the world to the resources they need to do it. Our data tools on nonprofits, foundations, and grants are the most comprehensive in the world.

Candid’s vision is an ambitious one. But we know that when we make investments in our talent, it translates to more access and better knowledge for those working for social good around the world.

On February 1, 2019, Foundation Center and GuideStar joined forces to become Candid, a 501(c)(3) nonprofit organization.

Candid is a qualifying nonprofit organization as defined by the Public Service Loan Forgiveness Program. As such, Candid employees may claim their employment time on their PSLF application.

Candid is an equal opportunity employer. Candid provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to diversity, equity, and inclusion and especially encourage members of underrepresented communities to apply.

How to apply

Please email your resume and cover letter to [email protected]. Please put the title of the position you are applying for in the subject line. Your application will only be considered if all instructions above are met.

We offer a competitive salary and excellent benefits. Due to the high volume of applicants we typically receive, we regret that we can only contact candidates that we would like to interview.

For more information on positions available at Candid, please visit our website: https://candid.org/about/work-at-candid