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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US? 
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.  

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. 

At the American Red Cross, your uniqueness can shine!  
 

WHAT YOU NEED TO KNOW ABOUT THE JOB:

Are you passionate about the future of human-computer interaction and eager to shape the way people communicate with technology? We're seeking an experienced Conversational AI Developer to be a key player in the Fundraising and Marketing Technology team. In this role, you will take center stage in developing cutting-edge chatbots and virtual assistants that provide intuitive, engaging, and efficient user experiences. As a Conversational AI Developer, your responsibilities will encompass a wide range of critical tasks.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Chatbot Development: Build conversational workflows using available content and integrate or design other sources of content.

• Natural Language Processing (NLP): Apply advanced NLP techniques to understand and interpret user input, including intent recognition, entity extraction, sentiment analysis, and language understanding.

• Machine Learning Integration: Integrate ML algorithms and models into chatbot systems to enhance response generation, question answering, and user engagement.

• API Configuration: Configure APIs for chatbot solutions in the cloud connecting to external systems and various data sources.

• Platform Integration: Collaborate with software engineers and developers and integrate chatbot systems into various platforms, such as websites, mobile apps, messaging applications, voice assistants, or CRM. Ensure seamless integration and compatibility with existing systems and APIs.

• Collaboration: Work with cross-functional teams to understand business requirements and translate them into technical solutions.

• Documentation and Training: Document chatbot architectures, design decisions, and implementation details. Create user guides, documentation, and training materials to educate stakeholders and end-users on chatbot capabilities and best practices.

• Training & Professional Development: Stay up to date with the latest advancements and trends in Conversational AI technologies, bringing new ideas and solutions to the team.

WORK LOCATION & SCHEDULE: The selected candidate will work 100% While this person may work remotely from home anywhere in the USA, they will work on an East Coast schedule (Core Working Hours 9:00am-5:00pm Eastern).

Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.

Qualified candidates must be authorized to work in the United States.  The American Red Cross does not sponsor employment visas.

WHAT YOU NEED TO SUCCEED (required/minimum qualifications):

• Bachelor’s Degree Computer Science/equivalent area of study or equivalent professional experience required.

• 4+ years professional experience in Web development

• Minimum of 2 years’ experience using Amazon Web Services (AWS) or Microsoft Azure

• Demonstrated ability to design, implement, and evaluate conversational system solutions: conversational flows, intents, and entities.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (preferred qualifications):

• Experience evaluating and testing NLP systems or LLMs

• Experience using Bot Framework SDK, Bot Framework Composer or Power Virtual Agents (PVA)

• Experience with AWS AI Services, Lex, Comprehend, Chatbot

• Experience with Azure Cognitive Services, Azure AI Services, Azure Bot Service (ABS)

• Software engineering experience with Python

• Experience with CI/CD pipelines like Jenkins or Azure DevOps

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PAY INFORMATION: The annual salary range for this position is $ 100,000 - $ 120,000. We do not offer an annual bonus for this role.

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**
 

BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. 
•    Medical, Dental, & Vision Plans 
•    Health Spending Accounts & Flexible Spending Accounts
•    PTO + Holidays 
•    401K with up to 5% Match 
•    Paid Family Leave
•    Employee Assistance Programs 
•    Disability and Insurance: Short + Long Term 
•    Service Awards and Recognition
 

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Apply now!  Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here:  Summary of Rights