Salesforce QA Engineer (RC Care) Save

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. 

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine! 

WHAT YOU NEED TO KNOW ANOUT THE JOB :

The QA Engineer role will be responsible for ensuring quality releases are delivered in a timely manner to internal Red Cross customers. Working closely with a small, dedicated team of Salesforce developers and admins, the incumbent will be responsible for establishing test automation best practices and the configuration of automated test infrastructure that will allow the team to regression test enhancements and bug fixes with a high degree of confidence and quality. 

The QA Engineer will build and maintain a library of test automation for various Salesforce instances using Provar and CI (automation) toolsets. The QA Engineer will also be responsible for delivering stable, tested code/configuration to production during release windows each month. This role requires careful coordination with the development team to ensure all bug fixes are checked in, each environment is stable and ready for use, customer communication is ongoing and open, and releases are properly tested, documented, and validated.

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States. Preference to work and East Coast schedule. Ability to work extended hours/on call support as needed to support any major outages, especially during Hurricane season.

WHERE YOUR CAREER IS A FORCE FOR GOOD:

•    Develop, implement, maintain, and enhance test plans, test scripts and test methodologies to ensure compliance with system specifications.
•    Perform in-depth and detailed investigations into data quality issues to discover the source of problematic data, and then suggest and develop solutions to improve/correct the data and reduce or eliminate the source of error.
•    Work closely with software developers to develop test specifications and build test cases to rigorously test product functionality and investigate all potential product test failures.
•    Verify and validate defect fixes.
•    Support User Acceptance Testing (UAT), API Testing, Accessibility testing, Mobile application testing, etc.
•    Perform complex test engineering activities throughout assigned software life cycle.
•    Document test results, analysis reports, logs, and metrics.
•    Develop and execute manual and automation test scripts.
•    Identify opportunities for effective automation implementation including automation roadmap.

Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.

Qualified candidates must be authorized to work in the United States.  The American Red Cross does not sponsor employment visas.
 

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Education: 4-year college degree or equivalent combination of education and experience Business, Computer Science, Information Technology, Engineering, or related field

• Experience with both Salesforce manual & automation testing is required.

• At least 3+ Years of hands-on experience with Test automation using Provar (preferred), Selenium-Java, or Copado Robotic testing. 

• Experience: Minimum 7 to 10 years overall work experience required.

• Experience with Jira, Agile, Scrum required. 

• Ability to work extended hours/on call support as needed to support any major outages, especially during Hurricane season.

• Salesforce certification for Admin & Service cloud is preferred but not required. 

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PAY INFORMATION: 
The starting annual salary range for this position is $110K - $120K. We do not offer an annual bonus for this role. 

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.

• Medical, Dental, & Vision Plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with up to 5% Match
• Paid Family Leave
• Employee Assistance Programs
• Disability and Insurance: Short + Long Term
• Service Awards and Recognition

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Apply now!  Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here:  Summary of Rights