Sr. Order Operations Analyst
Rivian · Irvine, CA
About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
The Order Operations team works closely with Demand Planning, Production Control, customer facing teams, and Digital Technology to facilitate flawless execution of all orders, using a combination of data driven decision making, strong cross-functional relationships, and old-fashioned grit and tenacity. The Order Operations team is seeking an Order Operations Analyst, reporting to the Director, Digital Product Management. You will be a critical member of the Order Operations team, and you will have a direct impact on creating an excellent customer experience. The ideal candidate will be comfortable working in a fast-paced environment and balancing many competing priorities. This is a highly collaborative role at a key nerve center of Rivian’s commercial activities.
Responsibilities
- Read and interpret data, summarize for Senior Management
- Become the subject matter expert on daily order operations and take responsibility and ownership to ensure that all orders get processed accurately, even as the systems built to automate these processes are still being stood up
- Build an intuition for how daily volumes of orders will flow through the systems; proactively investigate deviations to identify gaps and ensure all orders are executed upon
- Establish tight collaboration with software engineering to understand order data flows; collaborate with Digital Technology to identify pain points and prioritize the most impactful automated solutions
- Collaborate with BI team to build dashboards to monitor the stage and health of all internal, customer, and commercial orders
- Utilize functional and technical experts to get a holistic view of initiatives and strategy; go the extra mile to ensure all decisions and planning is complete with teams and stakeholders
- Coordinate with Rivian’s warehouse team to ensure that orders are properly represented in downstream systems
- Develop processes and Standard Operating Procedures to manage orders
Qualifications
- Self-starter – you are proactive in asking for help and you thrive with minimal supervision
- Can-do attitude – you are ready to roll up your sleeves and do what it takes to get the job done
- Customer-focused mindset; your priority is always on ensuring an excellent customer experience
- Strong excel skills
- Proven ability to understand data flow
- 2 years relevant work experience
- Ability to prioritize tasks and responsibilities in a culture of rapid change
- Experience with AWS a plus
- Experience with Tableau a plus
- Bachelor’s degree or relevant work experience
Pay Disclosure
Salary Range/Hourly Rate for California Based Applicants: 121,100 - 151,900 USD (actual compensation will be determined based on experience, location, and other factors permitted by law).
Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
