Principal Software Engineer - Provider Onboarding
Zocdoc · New York, NY
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 16 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc’s greatest asset is its people. As a Principal Software Engineer on the Provider Onboarding team, you’ll collaborate with product and engineering teams to create a next-generation platform that helps providers join Zocdoc, connect with patients, and navigate healthcare benefits. You’ll provide technical leadership, guide design decisions, and mentor engineers to drive best practices across the organization.
Zocdoc’s mission is to empower patients by making it easy to find and book in-person or virtual care across all 50 states, covering 200+ specialties and 12k+ insurance plans. By enabling patients to see and choose their providers, we transform healthcare to function like other consumer-driven sectors, where competition drives quality up and costs down.
For providers, attracting new patients is vital—about 20% of their patient panel needs replacement annually. Zocdoc strives to make growth easy by connecting practices with high-intent patients and providing measurable results. However, healthcare onboarding is complex, involving provider information, qualifications, EHR integration, and insurance setup among others. With a wide range of practices, from solo practitioners to large organizations, creating a scalable, simple intuitive high-quality onboarding solution is a challenging but critical task. If this is something that excites you, read on ..
You’ll enjoy this role if you are…
- Inspired by the opportunity to positively impact the healthcare experience for millions of customers and providers
- Passionate about building highly scalable platforms with the latest technologies, and excited about developing new and innovative products
- Product-driven with a relentless focus on user needs, and excited to partner closely with cross functional teams leading projects beginning from the early ideation phase
- A fervent champion of engineering fundamentals and enjoy driving adoption of best practices in code health, testing, and maintainability across organizations and teams
- A leader who mentors and grows teams, cultivates innovation and drives cross-collaboration across multiple teams
- A believer that diverse and inclusive teams and cultures are non-negotiable
- An entrepreneur with strong ownership who can thrive in an ambiguous and fast changing environment
Your day to day is…
- Technical ownership of Zocdoc’s expansion into several new and innovative offerings, including roadmapping, prototyping and leading 0-1 projects that spans across Zocdoc’s technology stack
- Analyzing and decomposing complex product challenges to drive sound design decisions
- Working hands-on with your team and shipping production code using C#, React, AWS technologies to millions of users autonomously
- Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers
- Mentoring your peers and colleagues by giving thoughtful feedback, with the notion that helping others means learning and growing yourself
- Continuously improving our ability to deliver quality solutions through evolving engineering process and technical capabilities
You’ll be successful in this role if you have…
- Successfully shipped code for a complex, user-facing product, with experience working across multiple areas of the technology stack
- Demonstrated history of solid and well rounded system design skills
- Improved developer productivity, efficiency and velocity by setting up the best practices for coding, testing, deployment and observability
- Successfully mentored other engineers in the past and have encouraged your peers to use engineering best practices
- Been an effective communicator capable of delving into technical project details and facilitating discussions on technical aspects while also adept at presenting technical solutions at an appropriate level of abstraction for a diverse cross-functional audience, including non-technical stakeholders.
- A growth mindset and inspire excellence
- Experience successfully working with a distributed workforce preferred
- 6+ years of significant expertise in full-stack development. Strong understanding of OO Fundamentals. Experience within AWS environments and a high emphasis on testing is a plus
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- In office perks including:
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
- Great Place to Work Certified
Zocdoc is committed to fair and equitable compensation practices. The base salary range for this role is currently $219,000 - $241,000 for NYC positions only. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. This position is also eligible for an annual cash bonus and equity. This salary range may differ in other states.
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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