The Office of Technology and Innovation (OTI) oversees all Citywide technology, privacy, cybersecurity, infrastructure, and telecommunications to ensure the security of, and enhance, City operations and service delivery to New York City's residents, businesses, employees, and visitors. As the City's technology and innovation leader, OTI is responsible for operating, maintaining and securing IT infrastructure and systems that touch every aspect of City life from public safety to human services, from education to economic development crossing the full spectrum of governmental operations.
The successful candidate will serve as a Storage Engineer reporting to the Infrastructure Management division.
Responsibilities will include:
- Install, configure, support and maintain storage area networks and associated technology including SAN Arrays, SAN Switches, and NAS Filers;
- Perform System Administration tasks on UNIX, Windows, VMWARE, and Cloud based systems that utilize the Enterprise and Cloud storage solutions;
- Administer existing Private, Hybrid, and Public Cloud Storage resources including Block, File, and Object level storage solutions;
- Design, build, and test Enterprise Storage solutions including NAS, SAN, Object and Cloud storage solutions;
- Plan, coordinate, manage and perform data and platform migrations between various vendor Enterprise Storage solutions;
- Review and approve Change Requests and represent them in the CAB meetings;
- Review and assign Incident Tickets in the queue;
- Manage, transform and provide user access to large datasets;
- Document processes, procedures, upgrades and problems;
- Upgrade firmware, software, and associated infrastructure to maintain latest supported and recommended versions;
- Perform regular maintenance on all SAN and NAS infrastructure;
- Monitor and analyze performance and evaluate trends and needs for additional capacity;
- Analyze, review, and resolve incidents, problem tickets, and user requests within SLA;
- Evaluate and recommend technical and architectural solutions;
- Review and perform QA for incoming solutions for operational efficiency;
- Perform feasibility analysis of new projects;
- Perform proactive analysis of incident patterns to prevent outages;
- Conduct operational readiness testing and review of all SAN/NAS infrastructure.
Minimum Qualifications
Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:
1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or
2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or
3. A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.
Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.
Preferred Skills
The preferred candidate should possess the following: - 5+ years of prior experience in an enterprise-level, highly complex Enterprise Storage environment consisting of the below areas: - Storage array administration of, Pure Storage, Dell/EMC PowerMax, VMAX and XtremIO arrays - SAN switch administration of Brocade and Cisco MDS switches - Administration of NAS Filers including NetApp and Isilon - Linux, UNIX, Windows, and VMWARE operating systems system administration. - Cloud Storage solutions administration including in Azure and AWS environments. - Automation of workflows, operational processes, capacity management, and system administration tasks using automation tools for example Ansible, Python, Powershell.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
