Sr. Product Manager
Rivian · Palo Alto, CA
About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
As a growth-focused Sr. Product Manager at Rivian you have a unique and exciting challenge: attracting and engaging potential customers in the rapidly growing electric vehicle market. You'll play a critical role in defining and delivering exceptional experiences that drive customer acquisition, engagement, and retention. You'll own the software roadmap, prioritizing features and initiatives with the highest impact on growth metrics, while collaborating closely with engineering, design, and a wide range of stakeholders (marketing, customer support, etc.) to ship high-quality products that drive growth.This role demands a data-driven and customer-centric leader with exceptional communication, prioritization, and influencing skills to achieve ambitious growth targets.
Responsibilities
- A Growth PM at Rivian leads the charge in acquiring, engaging, and retaining customers by strategically leveraging the digital experience and collaborating effectively across the organization.
- Develop the software product strategy: Define a clear and compelling product vision and roadmap for your area of responsibility within Rivian's digital ecosystem (website, app, etc.), aligning it with overall business goals and growth targets.
- Gather and analyze insights: Continuously monitor market trends, customer feedback, and competitive intelligence to identify new opportunities and areas for improvement.
- Prioritize strategically: Prioritize features and functionality based on business value, technical feasibility, customer impact, and potential for driving growth.
- Track and measure success: Define and monitor key product metrics to measure the effectiveness of growth initiatives and identify areas for optimization.
- Collaborate with key stakeholders: Work closely with senior leadership, marketing, sales, product development, and customer support teams to ensure alignment and a cohesive customer experience.
- Lead cross-functional teams: Effectively lead and coordinate with software engineers, designers, throughout the product development lifecycle to ensure timely and high-quality releases.
- Document product requirements: Clearly define and document detailed product requirements, ensuring alignment with the overall business goals and user needs.
- Serve as a subject matter expert: Provide guidance and support to internal teams, customers, and external partners on Rivian's software products and initiatives.
- Map and optimize the user journey: Analyze and optimize all stages of the customer journey, from initial awareness and website visits to post-purchase engagement and advocacy. Identify and address friction points to create a seamless and engaging experience.
- Enhance the digital experience: Continuously improve the website and app experience to attract, engage, and convert potential customers.
- Drive qualified leads: Develop and implement strategies to generate high-quality leads through online channels.
- Personalize the experience: Leverage data and technology to personalize website content and online interactions based on user preferences and behavior.
- A genuine love of brands that are focused on creating positive impact
Qualifications
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Pay Disclosure
Salary Range/Hourly Rate for California Based Applicants: $121,500-$165,100 (actual compensation will be determined based on experience, location, and other factors permitted by law).
Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
