Senior Engineering Manager, Auth & Messaging
Zocdoc · New York, NY
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
As a Senior Manager of Engineering within our Platform organization, you will lead and shape the evolution of key Platform-as-a-Service (PaaS) capabilities, overseeing both Authentication and Messaging teams. Your leadership will drive the creation of scalable, secure platform solutions that enable Identification, Authentication, Authorization, and Accountability (IAAA) across the organization. Additionally, you will spearhead the development of compliant and targeted messaging systems, ensuring Zocdoc’s ability to communicate effectively and securely at scale. By fostering a culture rooted in transparency, inclusion, and collaboration, you will enable your teams to deliver high-impact solutions aligned with organizational goals.
You’ll enjoy this role if you are…
- Platform-Minded: Passionate about creating platforms that empower engineering and product teams by providing secure, scalable, and high-impact solutions
- Enthusiastic about IAAA: Experienced with building and managing authentication and authorization platforms, with deep expertise in OAuth2 flows and user security practices
- Well-versed in Messaging: Excited to build and oversee messaging systems, including SMS, email, and in-app capabilities, ensuring scalable and compliant communication channels
- A Strategic Leader: Skilled at setting vision, aligning roadmaps, and connecting technical execution with business priorities for measurable outcomes
- Collaborative: Able to work effectively with cross-functional stakeholders, navigating technical and business needs with clarity and consensus
- Data-Driven and Results-Oriented: Committed to using data and key metrics to drive decision-making, evaluate performance, and deliver impactful business outcomes
- Empathetic and Inclusive: Dedicated to cultivating a diverse, inclusive, and high-performing culture where every team member can thrive
Your day to day is…
- Providing technical leadership and architectural guidance to the Authentication and Messaging teams, ensuring alignment with business needs, and maximizing platform impact
- Setting and executing strategic roadmaps for both IAAA and Messaging platforms, aligning with organizational initiatives and external dependencies
- Establishing and tracking key performance metrics to measure and continuously improve the impact of platform solutions
- Collaborating with cross-functional engineering, product, and internal stakeholder teams to ensure platform services align with compliance requirements, user needs, and business objectives
- Mentoring and developing engineers and managers, fostering a culture of growth, inclusivity, and continuous improvement
- Promoting technical and operational excellence in platform development, emphasizing scalability, security, and reliability to meet evolving business challenges
You’ll be successful in this role if you have…
- 10+ years of progressive experience in engineering roles, with at least 5+ years leading and growing engineering teams
- Experience with platform engineering, including oversight of complex capabilities such as authentication, authorization, or messaging platforms
- Hands-on expertise with authentication technologies and protocols (e.g., OAuth2) and messaging systems, with a focus on security, scalability, and compliance
- A track record of setting measurable goals, using data-driven approaches to drive decisions, and delivering meaningful business impact
- Strong communication and collaboration skills, with the ability to align diverse technical and business stakeholders toward shared objectives
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- In office perks including:
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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