System Administrator 1 Save

The Systems Administrator is a key member of the IT team, responsible for maintaining and improving a hybrid IT environment. This role includes system and network administration, end-user support, and participation in cloud migration initiatives. The position requires managing Windows Active Directory (on-premises and hybrid with M365), Exchange Online, centralized desktop and software management, mobile device management, and multifactor authentication solutions.

Additional responsibilities include supporting multiple LANs, firewalls, and switches, resolving service desk tickets, and collaborating with vendors on hardware and network issues. The role involves occasional travel across NYC’s five boroughs and may require off-hours work for maintenance or user support, with overtime compensation as applicable.

This is a hybrid position. 

Key Responsibilities:

System Administration

• Manage Windows Active Directory (on-premises and hybrid with M365/Entra), Exchange Online, and Azure Virtual Desktop or Citrix environments.
• Maintain group policies, security permissions, file shares, and M365 licensing.
• Centrally manage endpoint devices, antivirus software, and updates using tools like Intune and PDQ.
• Oversee mobile device management and multifactor authentication (e.g., Duo).
• Configure and maintain printers through Active Directory and third-party tools.

Network Management

• Configure and maintain Aruba switches and SonicWall/Palo Alto firewalls.
• Supervise vendor installation and patching of network hardware.
• Collaborate with senior engineers on VPN configurations and core network connectivity.
• Troubleshoot and resolve LAN/WAN issues in collaboration with telecom providers.

Service Desk Support

• Provide Level 1 and Level 2 IT support through a ticketing system.
• Supervise outsourced technicians for on-site troubleshooting and repairs.
• Address end-user requests and escalate issues as needed.

Projects and Collaboration

• Support the migration to a full M365/Azure environment, including Intune, Purview, and Azure Virtual Desktop.
• Participate in infrastructure and cloud modernization projects.
• Contribute to the deployment and maintenance of Windows workstations, server hardware, and HP printers.

Qualifications

• Education: High school diploma required; Bachelor’s degree preferred.
• Experience: Minimum of 3 years of relevant experience

Technical Proficiencies:

• Administering Windows Active Directory and M365 in hybrid environments.
• Configuring firewalls (SonicWall or Palo Alto) and switches (Aruba preferred).
• Managing group policies and deploying software with tools like PDQ.
• Using PowerShell for automation.
• Proficiency in Windows 10/11 administration and troubleshooting.
• Strong understanding of LAN/WAN, IP routing, and network cabling.
• Familiarity with Citrix and/or Azure Virtual Desktop.
• Experience managing Exchange Online mailboxes and resources.
• SharePoint administration experience is a plus.

Core Competencies

• Strong problem-solving and time management skills.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-service oriented with a collaborative team mindset.

Other Requirements

• Ability to lift up to 15 pounds.
• Willingness to travel to NYC office locations as needed.
• Flexibility to work off-hours and weekends for scheduled or emergency tasks.

Benefits We Offer:

• Annual Time Off Benefits: 17 days of PTO for new hires, 20 days of PTO after 1 yr of service, 27 days of PTO after 5 yrs of service, 8 Sick days, 2 Mental Health days, 12 paid holidays
• Comprehensive medical, vision, and dental plans
• Employee Assistance Program (EAP)
• 403(b) Retirement Plan, Employer contribution and match contribution after 2 years of service
• Pre-tax savings plan (including Flexible Spending Accounts and Commuter Benefit Plan)
• Transit Subsidy
• Paid Family Leave; Short-Term Disability insurance
• Health Savings account
• Life insurance
• Tuition reimbursement