Implementation Engineer Save

About Us

Enlitic is shaping the next generation of diagnostic healthcare tools to help patients around the globe. Using AI and deep learning, we help Radiologists identify disease and medical issues more accurately and earlier. We believe we are addressing one of the largest social impact opportunities in healthcare with our technology deploying around the globe. Enlitic is attacking the hard, high-value challenges facing healthcare by developing solutions others are afraid to touch. We are dedicated to the development of impactful healthcare solutions.   

Job Description

This is a remote position.

Position Responsibilities

• Collaborate closely with the Project Management (PM) team to deliver high-quality Enlitic products and solutions on time.
• Deploy, install, configure and upgrade Enlitic's suite of products and solutions for clients based on project Statements of Work (SOW).
• Perform advanced configurations based on customer workflow needs.
• Serve as the technical resource for all implementation projects.
• Provide technical consultation to customers regarding Enlitic products.
• Participate in Testing processes throughout the platform.
• Integrate Enlitic solutions with third-party healthcare IT systems, including PACS, EMR, RIS, dictation, advanced visualization, VNA, etc.
• Maintain and update Technical Information records for all customers in CRM.
• Collaborate with Engineering and Development teams as needed.
• Support customers across various time zones.
• Provide tier 3 support to the service and support organization.
• Participate in on-call support.
• Verify and validate installation and integration manuals for accuracy.
• Perform other duties as requested by the Implementation Support Manager.
  
  

Requirements

Location

• Fort Collins, Northern Colorado Area or Remote

Education

•  Bachelor’s degree in a technical discipline, or an Associate’s degree with significant on-the-job IT experience in a hospital, software deployment, cardiology, or radiology setting.

Experience

• 5+ years of experience with Linux fundamentals, including proficiency with various distributions (e.g., Ubuntu, CentOS, Red Hat, Debian) and understanding of the file system hierarchy and command-line interface.
• 5+ years experience with Docker container & swarm builds, Keycloak, LDAP and DCM4Chee configuration.
• 5+ years of experience with cloud deployments such as AWS, Azure, Google Cloud, or private cloud.
• Excellent understanding of DICOM and HL7 data flows and configuration options.
• Advanced skills in systems design, architecture, PACS integration, configuration, administration, and troubleshooting.
• Minimum of 3 years of experience in Healthcare Information Technology.
• Experience with Healthcare Information Technologies such as PACS, Clinical Information Systems, Cardiology, Radiology, Enterprise Imaging, AI, and related services including workflow.
• Working knowledge of business continuity and disaster recovery implementation, including multi-data center deployment models and support.

Skills

• Proficient in troubleshooting skills, including:

○      Problem diagnosis: Quick identification and resolution of service outages, performance bottlenecks, configuration and other system issues.

○      Log analysis: Skilled in analyzing various log files to troubleshoot problems and identify root causes.

○      Resource management: Ability to manage system resources effectively, including memory, CPU, and disk space, to ensure high availability and performance.

• Proficient knowledge in storage infrastructure design, deployment, and troubleshooting.
• Excellent attention to detail, with ability to identify and resolve challenges during the build process.
• Strong understanding of overall network design and security.
• Skilled in XML, WADO, QIDO, STOW standards and protocols.
• Good working knowledge of Zoho CRM, Desk, Projects and JIRA.
• Strong time management, task-tracking, prioritization and organizational skills to handle a high project load.
• Superior critical thinking and problem-solving skills.
• Excellent communication skills and etiquette.
• Experience working with large and complex customer/vendor teams on complex projects.

ISO/QMS Requirements

Understand and practice all requirements of

○        EN ISO 13485:2016

○        ISO 13485:2016 MDSAP (including 21 CFR 820)

○        QMS Manual

○        Process Flows

○        Work Instructions

○        Experience with EN ISO 62304:2006 is a plus

• Comply with applicable regulatory requirements (including but not limited to MDSAP participating countries and CE Marking).
• Support Internal and External audits.

Benefits

Our people love working here because they are challenged by unique and difficult problems.

• Health, vision, and dental insurance

• Company paid Short Term Disability

• Company paid Long Term Disability

• Company paid employee Life Insurance

• Up to 6% 401k match 

• Unlimited Paid Vacation

• $150 a month health and fitness stipend