Manager, Product Management Save

How will this role have an impact?

The Product Manager will be responsible for managing the transition of our survey platform from Qualtrics to Medallia and oversee its ongoing administration. This role serves as the primary point of contact for internal survey-related requests, ensures proper survey protocols are followed, and supports the standardization and analytics of organizational survey practices. The role also manages engagements with CVS teams, Medallia implementation partners, and internal product teams around the development of new surveys and related dashboards and reporting.

Specific Responsibilities Include: 

• Manage the Medallia transition and serve as survey platform administrator
• Lead the migration of surveys, data, and processes from Qualtrics to Medallia, collaborating closely with Medallia implementation partners, internal technical teams, and survey product owners.
• Develop and manage detailed project plans, monitor progress, and ensure milestones are met.
• Manage the Qualtrics and Medallia platforms, including user accounts, role hierarchies, and access permissions.
• Coordinate Jira tickets with data teams for adding new data or setting up event-triggered surveys.
• Monitor and document platform processes and specifications to ensure consistency and efficiency.
• Support survey programing, reporting, and dashboard development 
• Program surveys in Qualtrics and Medallia, including adding new questions, updating or enhancing existing setups, and specifying field validation and branching logic to expedite the survey process and maximize engagement and usable responses.
• Test surveys to validate functionality and ensure an optimal user experience.
• Build dashboards within Qualtrics and Medallia to visualize data and insights effectively.
• Survey standardization and support of research requests
• Guide survey requesters on proper protocols for survey approval, development, and implementation.
• Assist in standardizing survey processes, maintaining documentation such as survey codebooks and guidelines.
• Manage survey-related work backlog and engagements with Medallia partners
• Act as the primary liaison between internal teams and Medallia partners to align on project goals, deliverables and timelines
• Ensure consistent and clear communication across all parties, including updates on progress, risks, and decisions
• Review Medallia partner deliverables for accuracy, consistency, and alignment with organizational needs 

We are looking for someone with:

• Bachelor’s degree in Business, Marketing, Data Analytics, or a related field (or equivalent experience).
• 4+ years of experience in survey programming, administration, or related roles.
• Proficiency with a survey platform like Qualtrics, Medallia, or Survey Monkey.
• Experience managing complex projects, with strong organizational and critical thinking skills.
• Demonstrated ability to track project progress and maintain focus on deadlines.
• Familiarity with Jira and basic data management practices.
• Strong attention to detail and commitment to high-quality work.

Preferred Skills:

• Experience with platform migrations or system transitions.
• Basic understanding of survey analytics, statistical analysis, and reporting.
• Experience in building data visualizations and dashboards.

The base salary hiring range for this position is $83,430 to $120,510. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.