Production Support Analyst Save

How will this role have an impact?

Reporting to the Production Technology Support Manager, the Production Support Analyst is responsible for responding to questions, diagnosing application-related incidents, supporting various operational pilots and analyzing results. This role supports various internal applications and software used within Signify Health, ensuring operational excellence and a seamless user experience.

The ideal candidate will also collaborate on planning efforts for future system and process enhancements, contributing to product reliability and the optimization of operational systems that drive business growth.

This role works closely with multiple departments, including Member Outreach, Technology, and Product, on both individual assignments and team activities. Success in this position requires a high level of adaptability and strong collaboration skills.

What will you do?

• Diagnose and resolve all but the most complex application-related issues using your knowledge and experience, documenting issues and resolutions in the appropriate systems.
• Manage various operational pilots and analyze results to better achieve business goals.
• Provide comprehensive operations support, identifying recurring issues and recommending solution options to support teams.

• Achieve business objectives by identifying and resolving first-level inquiries, information requests, and processing problems.
• Collaborate with teams to share ideas and suggestions that improve the quality of our solutions and services. Analysts may also interpret and analyze data to provide actionable insights.
• Coordinate across multiple functional areas of the organization—including Production, Member Engagement, Technology, Network Services, Client Success, and Clinical Services—to achieve time-sensitive goals.
• Manage multiple support requests simultaneously through chat and email, prioritizing tasks to ensure critical business processes remain uninterrupted.

We are looking for someone with:

• Bachelor’s Degree in related discipline preferred but not needed.
• Proficient experience working with Excel
• Experience working within the Five9 Dialing application
• Troubleshooting skills with the ability to support and troubleshoot elevated queries independently
• Strong organizational, problem-solving, and analytical skills, with the ability to manage multiple priorities
• High level of proficiency in Microsoft Office application. (Word, Excel, etc.)

The base salary hiring range for this position is $46,988 to $67,830. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.