Principal Product Designer, Design Systems/Technologist
Zocdoc · New York, NY
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on Our Mission
We’re looking for a Principal Product Designer to help shape the future of our healthcare products and experiences. Your time will be split between building quick proof-of-concepts, building and supporting a world-class design system operation, and exploring emerging technologies (Cursor, v0, Bolt etc.) to continuously improve how we build and deliver products to our users and customers. You’ll collaborate closely with technologists, product designers, and brand designers/creative directors, contributing across a wide range of projects—from our web and mobile apps to experimental products and marketing experiences.
You’ll enjoy this role if you are...
- Passionate about technology and its role in creating positive change in healthcare
- Excited by opportunities to uplevel the overall design function at Zocdoc
- Someone who enjoys fast-paced, collaborative, creative environments that are constantly pushing for excellence
- Serious about delivering exceptional work but know how to keep things light—because great work often comes with a sense of humor
Your day to day is...
- Creatively navigating ambiguous projects and initiatives using prototypes to explore ideas, communicate concepts, and drive alignment
- Building prototypes with React, Tailwind, and other open-source libraries (bonus: proficient in prototyping with SwiftUI)
- Helping scale a Design System through highly-polished UI and interaction patterns with well-crafted animation/motion
- Mentoring and guiding cross-discipline team members, fostering a culture of creativity, innovation, and continuous learning
- Optimizing how we design and build at Zocdoc through internal processes, technologies, and tooling, including emerging technologies
- Taking ownership of timelines, deliverables, and outcomes while striving for continuous improvement
You’ll be successful in this role if you have...
- Extensive experience (8+ years) in product design and/or design engineering, with a robust portfolio showcasing user-centric design thinking, polished UI craftsmanship, and innovative interaction paradigms
- Mastery in prototyping, especially using front-end code (e.g., HTML/CSS/JS) and SwiftUI preferred
- An extensive background in designing for native mobile apps (iOS and Android) and bringing thought leadership around best practices and new capabilities
- A refined visual aesthetic demonstrating polished, consistent designs that balance visual appeal and usability
- Experience with interaction and animation tools like Rive app, Jitter, Protopie, Play, etc
- A proven track record of executing end-to-end on large and complex products or a series of products in ambiguous environments
- Exceptional visual and interaction design skills, with a strong grasp of hierarchy, systems thinking, and attention to detail
- A collaborative, entrepreneurial mindset with a bias toward action and ownership of outcomes
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- Great Place to Work Certified
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
