VP, Information Technology and Security Save

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

The Head of IT is responsible for overseeing the organization’s information technology strategy and cybersecurity posture. This dual role ensures that IT infrastructure supports business goals while maintaining a strong security framework to protect company assets, data, and systems. This leader will drive IT operations, cloud strategy, security compliance, risk management, and incident response while aligning IT and security initiatives with business objectives.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• IT Leadership & Strategy
• Execute an IT strategy that supports business growth, operational efficiency, and scalability.
• Oversee IT infrastructure, network architecture, software systems, and enterprise applications.
• Lead IT service management, ensuring reliable performance, uptime, and internal support.
• Manage IT budgets, vendor relationships, and procurement processes.
• Optimize cloud and on-premises infrastructure to balance security, cost, and performance.
• Cybersecurity & Risk Management
• Define and implement an enterprise-wide cybersecurity strategy.
• Establish a Zero Trust security model, enforce strong identity and access management, and manage endpoint security.
• Oversee compliance with industry regulations (SOC 2, HIPAA, GDPR, etc.).
• Lead risk assessments, vulnerability management, and security audits.
• Develop and test incident response, business continuity, and disaster recovery plans.
• Governance, Compliance & Executive Reporting
• Create IT and security policies, standards, and best practices to ensure regulatory compliance.
• Lead security awareness training programs to strengthen a culture of security.
• Provide security and IT performance reports to the executive team and board.
• Ensure alignment between IT, security, legal, compliance, and business leadership.
• Team Leadership & Cross-Functional Collaboration
• Build and mentor a high-performing IT and security team.
• Partner with engineering, product, and operations teams to embed security into development and business processes.
• Collaborate with legal and compliance teams to mitigate security risks and maintain regulatory adherence.

Requirements

• 10+ years of experience in IT leadership and cybersecurity.
• Proven track record of managing IT infrastructure, cloud environments, and enterprise security programs.
• Strong knowledge of security frameworks (NIST, CIS, ISO 27001) and compliance standards.
• Experience leading incident response, penetration testing, and security audits.
• Expertise in network security, identity & access management (IAM), and data protection strategies.
• Excellent leadership, communication, and stakeholder management skills.
• Work authorized in the United States and native or bilingual English proficiency
• Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $194,000 and $260,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $213,000 and $312,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.  #LI-HYBRID

Our Values

• Connection: Care deeply & inspire hope.
• We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
• We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
• Congruence: Stay curious & heed the evidence.
• We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
• Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
• Commitment: Act with urgency & don’t give up.
• We work as swiftly as possible. The mental health crisis is relentless, and so are we.
• Our clients don’t give up and neither do we. Persistence is our superpower.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.