POSITION OVERVIEW

The Product Manager II leverages a strong understanding of the banking industry and technology to drive the development, enhancement, and management of banking products and digital experiences that serve both internal and external clients. This role guides products through their full lifecycle—from concept and design to launch, integration, and ongoing improvement—ensuring that each solution aligns with market needs, customer expectations, and the Bank’s strategic objectives.

Supporting a wide range of offerings, including consumer, small business, and commercial lending; deposit and treasury management solutions; and related digital services, the Product Manager II collaborates closely with fellow product managers, project managers, sales teams, operations, IT, Marketing, Compliance, and third-party technology providers to ensure seamless execution across all phases of development.

ESSENTIAL DUTIES

Product Strategy and Development

• Develops and enhances product concepts, features, and designs that align with market demand, client needs, and business objectives.
• Conducts market and competitor research to identify trends, technologies, and growth opportunities.
• Translates business requirements and client feedback into actionable product enhancements and solutions.
• Creates product documentation, including requirements, functional specifications, user flows, and mock-ups.
• Participates in all phases of the product development lifecycle, from design and testing to integration and rollout.
• Defines and executes user acceptance testing and certifies project readiness for launch.

Product Lifecycle and Performance Management

• Oversees the implementation, management, and continuous improvement of new and existing banking products and services.
• Ensures assigned product systems operate effectively, meeting performance and compliance standards within established SLAs.
• Develops and manages product budgets, KPIs, and reporting to support lifecycle management and performance optimization.
• Provides advanced product support and guidance to internal teams and resolves escalated client issues.
• Maintains up-to-date product documentation, procedures, and user guides.
• Identifies and recommends process improvements to enhance efficiency, usability, and overall performance.

Cross-Functional Collaboration and Communication

• Partners with Operations, IT, Compliance, Marketing, and other teams to ensure effective product delivery and risk management.
• Coordinates cross-departmental product changes and integrations to maintain alignment and ensure smooth implementation.
• Communicates product status, risks, and key decisions to stakeholders through regular updates and reports.
• Fosters collaboration, teamwork, and open communication across departments to support a positive work environment.
• Performs other related duties and responsibilities as assigned to support departmental and organizational objectives.

Risk, Compliance, and Vendor Oversight

• Serves as the primary liaison with third-party technology providers to manage vendor relationships, resolve issues, and ensure platform reliability.
• Monitors vendor performance against contractual and service-level obligations, conducting regular risk assessments.
• Supports compliance, risk, and audit reviews of assigned products to ensure regulatory adherence.
• Ensures all product activities align with internal policies, regulatory requirements, and risk management standards.
• Completes all required compliance training on time.

ROLE COMPETENCIES/SKILLS

ENVIRONMENT, PHYSICAL & MENTAL ACTIVITIES

• The incumbent is in a non-confined office-type setting in which they are free to move about at will.  It may include some minor annoyances such as noise, odors, drafts, etc. For Hybrid and Remote roles, work may also be performed away from BSB worksites depending on the position and requirements. For Hybrid/Remote work, employees are required to have an environment when working at home that has a dependable, high-speed internet connection and environment conducive to frequent phone or internet calls where private, confidential or other information is not visible, able to be overheard, or physically or electronically accessible to anyone else.
• The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 10 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
• The incumbent for this position may operate any or all of the following: personal computer, cellular telephone, printer, fax, and other standard office equipment.
• The incumbent in this position must be able to accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.
• The work environment characteristics, physical and mental demands described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

POSITION REQUIREMENTS

Minimum Qualifications

• Bachelor's degree in business, finance, or related field or equivalent experience.
• 10 years of demonstrated experience in product management.
• Prior experience in the banking or financial services sector.
• Strong analytical, problem solving, and communication skills, with the ability to collaborate across technical and business teams.
• Proficiency in requirements gathering, process modeling, and documentation.
• Strong organizational skills with the ability to manage multiple priorities.

Preferred Qualifications

• Demonstrated experience managing the full lifecycle of banking or digital financial products, from concept to launch and continuous improvement.
• Strong understanding of banking operations, regulatory requirements, and digital banking trends.
• Experience with core banking systems, online/mobile banking platforms, or treasury management technologies.
• Proven ability to translate business strategy and customer needs into actionable product roadmaps and technical requirements.

Management reserves the right to change this position description at any time according to business needs. #LI-Hybrid

COMPENSATION

The posted pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role but may include ranges from the different geographies where this position may be based. New employees' starting pay is usually from the start of the range to approximately 25% of the max, more qualified and/or experienced employees may start near the middle of the range for their geography. We may ultimately pay more or less than this range.
 
Compensation for our organization is based on factors that include the role, required knowledge, skills, abilities and competencies, and candidates’ relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. Our pay ranges are based on national living wage indexes, such as MIT's living wage index, to enable us to pay our employees beyond what are standard practices for many employers, and also take into account geographically-specific recent compensation market survey data for each position.

BENEFITS

Beneficial State Bank’s benefits include a comprehensive package designed to support you and your eligible dependents. We focus on the holistic health of our team members and promote work-life balance.

Our benefit package includes:

• Medical / Dental / Vision / Basic Life / STD / LTD
• Vacation Days: 2-4 weeks depending on role
• Sick Days: 12 days per year
• Holidays: 11 days per year
• 401(K) / ROTH / FSA / HSA / EAP
• Education and Adoption Assistance
• Bank-Wide Annual Discretionary Bonus Program
• Production-based incentive program available for some roles.
• Paid Volunteer Time: 4 days per year / annual match of qualifying employee donations
• Paid Sabbatical Program after 5 years of service
• Pet Benefits

For detailed information about our benefits, please visit http://www.beneficialstatebank.com/about-us/careers

You are welcome here at Beneficial State Bank. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, national origin, gender identity, disability or veteran status.