Head of Community Impact Save

Head of Community Impact

Location: Boston, MA or Remote (US)

About Data and Technology Hub

Data and Technology Hub (Hub) is a data, AI, and technology-driven social impact venture funded by Ballmer Group and operating as a fiscally sponsored project of TechSoup Global. Founded in Cambridge, MA in October 2025, the organization is leading a national strategy to equip place-based leaders with repeatable tools, shared infrastructure, and technical capacity to significantly expand their community impact. At its core, the Hub envisions a future where all communities have access to the data and technology capabilities needed to advance economic mobility, empowering partnerships to apply strong data practices and innovative solutions to local challenges.

Across the United States, where a child grows up continues to shape their access to education, employment, housing, and long-term opportunity. While cradle-to-career partnerships are working to create pathways to mobility, many lack the data tools, infrastructure, and analytical capacity to understand what is working and how to scale it. Data and Technology Hub addresses this gap by equipping community leaders with advanced data, technology, and AI capabilities - enabling them to measure outcomes, identify what drives results, and make informed, evidence-based decisions that direct resources toward interventions with the greatest impact.

As a founding executive, you will help build a national movement focused on developing technology that solves real community challenges. Working alongside a leading philanthropic partner, you will play a central role in shaping an ambitious, high-growth initiative designed to transform lives across urban and rural America. This is a unique opportunity for an entrepreneurial, mission-driven builder energized by complexity, innovation, and the chance to create lasting, measurable impact.

Learn more about TechSoup Global at www.techsoup.org.

A Transformational Leadership Opportunity

The Head of Community Impact is a founding leadership team member and one of the most critical roles in ensuring Data and Technology Hub achieves its impact goals - driving meaningful engagement and adoption across cradle to career (C2C) and place-based partnerships (PBPs). This is a rare opportunity to join the founding team of an early-stage, mission-driven data and AI venture funded by Ballmer Group and to shape how it shows up, builds trust, and drives impact nationwide.

Reporting to the Chief Executive Officer, this leader will shape how the Hub builds trust, activates communities, and translates its data, technology, and AI capabilities into real-world impact. In a commercial context, this role would most closely resemble a Chief Marketing Officer or Chief Experience Officer; however, at Data and Technology Hub, it is fundamentally a mission-driven leadership role focused on engagement, trust-building, and adoption - not traditional marketing. As the senior leader for community engagement and adoption, this individual will operate at the intersection of strategy, execution, and field engagement - owning the brand end-to-end and shaping the organization’s narrative, digital presence, and field engagement efforts to build affinity, communicate value, and drive meaningful adoption.

Partnering closely with the CEO, the Head of Community Impact will help develop the organization’s website, content portfolio, and narrative identity while designing national programs, building partnerships, and directly engaging with communities across the country. They will also lead the Hub’s social media, SEO and GEO (generative optimization) strategy and execution. Serving as both a strategic leader and hands-on builder, they will act as a player-coach to a high-performing team - leading demand generation, field engagement, and national programming, and defining how the organization listens to, learns from, and collaborates with place-based leaders. Success in this role will be measured by the depth of community trust, strength of engagement, and sustained adoption of the Hub’s solutions nationwide.

Key Responsibilities

• Set Strategy and Drive Adoption: Define and execute a national community engagement and adoption strategy across place-based intermediaries, funders, and data leaders - ensuring strong awareness, activation, and sustained use of Data and Technology Hub solutions.

• Build and Lead a High-Impact Team: Recruit, mentor, and lead a small, high-caliber team of place-based technical consultants and storytellers. Establish clear operating rhythms, team structures, and priorities that enable focus and execution.

• Deliver on a strategic program Roadmap: Lead priority initiatives that translate vision into action, including:

• Field Engagement and Adoption: Build always-on demand generation through programs, convenings, content, and peer advocacy. Develop repeatable go-to-field approaches - from activation and onboarding to ongoing engagement - that drive long-term adoption.

• National Programs and Peer Networks: Design and lead high-impact national initiatives such as communities of practice, fellowships, showcases, and learning labs that accelerate peer learning and deepen engagement.

• Brand, Narrative & Digital Presence: Own and evolve the organization’s brand and digital platforms (website, content, social), translating field insights and outcomes into compelling narratives that build credibility and trust.

• Strategic Partnerships: Cultivate and manage partnerships that expand reach, strengthen credibility, and increase adoption across the place-based ecosystem.

• Field Trust and Listening: Establish Data and Technology Hub as a trusted partner by building robust listening systems - advisory councils, feedback loops, and qualitative research - that ensure continuous learning and responsiveness to community needs.

Candidate Profile

The ideal Head of Community Impact is a strategic, mission-driven leader with 12–15+ years of experience across marketing, community engagement, partnerships, or related functions. They bring a track record of building trust, driving adoption, and mobilizing communities around complex, high-impact solutions. Entrepreneurial and deeply relational, they thrive in early-stage environments and are energized by building from the ground up. With a proven ability to design, launch, and continuously improve organizational priorities, they translate vision into action and measurable, data-informed outcomes.

The ideal candidate will demonstrate many of the following professional and personal qualities, skills, and characteristics:

Community Engagement & Adoption Leadership, with proven success driving engagement and adoption at scale, particularly for complex offerings such as platforms, services, or networks. Brings a strong understanding of how to build trust and sustained participation across diverse stakeholder groups, with experience using engagement and lifecycle metrics to inform strategy and continuous improvement.

Movement Building & Program Design, including a demonstrated track record of designing, launching, and scaling high-impact programs and initiatives, from concept through execution and iteration. Experience creating offerings such as learning communities, skill-building programs, hackathons, or similar engagement models is highly valued, along with the ability to continuously refine programs to maximize reach and impact.

Brand, Narrative & Experience Leadership, including experience shaping brand identity, narrative, and user experience in close partnership with executive leadership. Able to build affinity and excitement around a new or evolving brand while ensuring clarity, credibility, and consistency across all touchpoints.

Team Leadership & Talent Development, and experienced in managing and developing individual contributors, with a preference for candidates who have led multidisciplinary teams that may include technical consultants, program staff, and/or external partners. Demonstrated ability to align teams toward shared goals and deliver results.

Cross-Functional Leadership & Collaboration, including deep experience partnering with product, technical, and executive leaders to translate field needs into solutions and ensure alignment between strategy, delivery, and adoption. Brings strong collaboration skills and the ability to operate across functions in complex environments.

• Builder Mindset & Adaptability, who thrives in ambiguity and fast-paced, early-stage, or high-growth environments. Brings a low-ego, high-initiative approach and a bias toward action, experimentation, and continuous improvement, with experience owning and managing functional budgets and operating plans.

• Relationship Building & Trust, who is a highly relational leader who builds credibility quickly and authentically with community leaders, funders, and partners.
• Understands that trust is the foundation for engagement, adoption, and long-term impact.

• Impact Orientation & Measurement, with a strong command of engagement, adoption, and lifecycle metrics, with the discipline to use data to inform decisions and improve outcomes over time. Deeply committed to advancing economic mobility, equity, and place-based partnership work.

Work Environment & Travel

• Fully remote role with periodic in-person collaboration

• Approximately 25% travel, including team convenings, conferences, and field engagement

• Willingness to travel to Boston, Seattle, and partner communities as needed

• Opportunity to work in person with team members and partners to support early-stage culture building and collaboration

Compensation and Benefits

Salary is competitive and commensurate with experience. The salary range for this role is $190,000 - $250,000 with a comprehensive benefits package.

Contact

DSG | Koya has been exclusively retained for this engagement. Express interest in this role by https://talent-profile.dsgco.com/search/v2/23097 or emailing the search team directly at [email protected]. All inquiries and discussions are strictly confidential.

DSG | Koya is committed to providing reasonable accommodation to individuals living with disabilities. If you are a qualified individual living with a disability and need assistance expressing interest online, please email [email protected]. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

TechSoup Global is an equal opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ+ applicants.

About DSG | Koya

DSG | Koya, a DSG Global company, is the nation’s premier search firm dedicated to mission-driven leadership. Since its founding in 2004, DSG | Koya has had an exclusive focus on mission-driven clients and was founded on the belief that the right leader can transform an organization and have a deep and measurable impact on our world. DSG | Koya works with nonprofits & NGOs, responsible businesses, and social enterprises in local communities and around the world.

DSG Global is consistently recognized by Forbes on its top 10 list of “America’s Best Executive Recruiting Firms” and is an industry leader in recruiting transformational leaders for a changing world. The firm is deliberately different in its approach, with best-in-class teams who have decades of experience in cultivating inclusive leaders, understanding the dimensions of diversity, and building equitable teams.

Learn more about DSG | Koya via the firm's https://www.dsgco.com/industry/nonprofit-and-social-impact/.

About Ballmer Group

Ballmer Group is committed to improving economic mobility for children and families across the United States by funding leaders and organizations with demonstrated impact and the potential to operate at scale. The organization focuses on systems that shape opportunity, including early learning, K–12 education, postsecondary pathways, housing, behavioral health, and criminal justice. Ballmer Group is both a national and place-based funder, investing deeply in regions including Southeast Michigan, Washington State, and Los Angeles County.

Ballmer Group was co-founded in 2015 by philanthropist Connie Ballmer and Steve Ballmer, former CEO of Microsoft. The organization is known for pairing catalytic philanthropy with rigorous measurement, long-term partnership, and a commitment to advancing equity and opportunity nationwide.

About TechSoup

TechSoup is a global nonprofit social enterprise dedicated to using technology for the greater good. For more than 30 years, TechSoup has connected mission-driven organizations with critical technology tools, resources, and expertise. Through a global platform serving over 1.4 million organizations in more than 230 countries and territories, TechSoup enables NGOs of all sizes to operate more efficiently, securely, and effectively.

TechSoup Global is the fiscal sponsor of the Data and Technology Hub initiative and provides the operational backbone and shared infrastructure for its work.

To apply, visit: https://apptrkr.com/7093684