Manager, Information Technology Services Save

Who We Are

With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.

Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek.

One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.

The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.

FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence.

Who You Are

As the Manager of Information Technology Services (ITS) you contribute to the IT department’s support of organizational excellence and creating excellent student experience. You are considered the local IT campus authority providing direction and leadership in the delivery of technical solutions and support to the local campus as well as the entire FRCC community.

This position does have the opportunity to work remotely occasionally but does require a strong on-campus presence and may require occasional travel to all three FRCC campuses.

Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.

SALARY: $62,456 - 65,579 annually

The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the requirements of the position, as well as the position’s scope and complexity, internal pay equity and external market value.

BENEFITS: For information about benefits, please view APT & Faculty Benefits.

SELECTION PROCESS: Position will remain open until filled with a priority deadline of May 10, 2026. This posting may be used to fill multiple or similar positions.

The selection process for the Manager of Information Technology Services will be conducted through a competitive, merit-based evaluation of all qualified applicants. Preliminary screening will be based on the completed application package submitted by the candidate. In your application, please include a resume and cover letter that specifically address how your background and experience align with the requirements, qualifications, and responsibilities of the position.

Primary Duties

Leadership & Supervision:

Motivate, manage and lead a team while promoting a professional work atmosphere

• Recruit, lead, coach and manage the client services team, including student employees and performance management of full-time and part-time staff.
• Promote continuous learning; identify training needs and provide opportunities for staff to enhance their skills and knowledge.
• Promote a culture of teamwork, respect, inclusiveness, growth, and professionalism within the department, in which all employees feel safe and are positioned for success.
• Allocate resources effectively to meet client needs and project requirements.

Operations Management:

Act as the local campus IT authority, maintain a productive and collaborative environment

• Lead the delivery of technology services and support that enable the College’s academic and operational goals, ensuring high-quality, timely resolution of IT needs.
• Build strong, collaborative relationships with campus partners by understanding their objectives, communicating updates, gathering feedback, and managing escalations with professionalism and care.
• Oversee service operations by maintaining accurate documentation, monitoring performance metrics, and reporting progress and project status to senior leadership.
• Strengthen IT practices by analyzing departmental needs, identifying opportunities for improvement, maintaining data integrity and inventory, and ensuring compliance with policies and purchasing guidelines.
• Stay current with emerging technologies, collaborate with vendors, and champion a culture of critical thinking, customer service, and continuous improvement.

Project and Program Management

Contribute to the goals of the IT department and the FRCC Strategic Plan through process, project and program management

• Build collaborative partnerships across departments including Instruction, Fiscal, Facilities, HR, Security, and Student Life to ensure IT initiatives align with campus needs.
• Lead and contribute to IT projects and programs using Agile practices, ensuring clear planning, tracking, and communication across operational and administrative work.
• Facilitate sprint planning and promote a culture of prioritization, transparency, and consistent delivery within the IT team.
• Manage the full lifecycle of IT projects by guiding prioritization, monitoring progress, evaluating metrics, and driving continuous improvement.
• Establish and maintain scalable, customer-focused technical standards and processes, while supporting departmental goals as an engaged member of the IT Management Team.

Required Competencies

• Mission, Vision & Values: Embraces the mission, vision and values of FRCC. Understands the importance of the work that you do to support institutional goals.
• Student Centeredness: Places the student at the center of your work. Adopts a philosophy that makes the ability to serve the student the cornerstone of the work that you do.
• Mentoring & Coaching: Provides mentoring and coaching to others and seeks mentoring and feedback to improve own performance.
• Data Usage: Interpret metrics and other data within the department, paying particular attention to what the data shows about the department's performance and technology resources. Work with the next level supervisor to brainstorm changes that can be implemented to improve service that the department provides or better meet the needs of our end users.
• Cultural Self-Awareness: Willing to examine own beliefs and acknowledge own biases and how they have impacted or may impact the ability to serve others.
• Cultural Competence: Recognize the need to become knowledgeable about the ways to communicate and support people of other backgrounds. Incorporate what has been discovered.
• Leadership: Understand the current and desired state and the steps required to move from one to the other. Influence others in a positive direction, even when lacking formal authority.
• Critical Thinking: Recognize opportunities and think through solutions based on pertinent data, experience, knowledge and input from stakeholders.
• Communication: Use written and oral communication skills to build consensus within diverse stakeholder groups including student, faculty, staff, and technicians. Provide coaching and essential feedback in a timely manner.
• Team Building: Work collaboratively and respectfully toward a common goal with a diverse group of individuals. Challenge solutions though thought-provoking questions while also committing fully once a course of action is identified.
• Project Management: Understand and utilize the concepts and terminology of project management. Collaborate with diverse stakeholder groups and manage expectations while successfully driving projects to completion.
• Customer Service: Address customer concerns in a professional, courteous and timely manner with a genuine desire to consistently deliver a positive customer experience.
• Technical Skills: Create and share work using standard software applications, participate in remote/virtual meetings.
• Process Improvement: Recognize process shortfalls, work collaboratively to identify and implement improvements.

Qualifications

Required Education/Training & Work Experience:

• Associate’s Degree in business or a computer-related field, and three years of progressive relevant work experience in Information Technology in a customer-facing role.

OR,

• Bachelor’s Degree in a business or computer-related field, and one year of relevant professional experience in Information Technology in a customer-facing role.

AND

• Recent experience in IT operations (within the last five years).

Welcoming. Respectful. Inclusive. Together, we are FRCC.